Wireless Network Reliability Engineer, Infrastructure Services

Wireless Network Reliability Engineer, Infrastructure Services

Austin Metro Area, Texas, United States Software and Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question. We are seeking a Wireless Network Reliability Engineer to spearhead innovation and deliver cutting-edge solutions to Apple's premier retail stores. Your contributions will directly impact the experience of Apple's customers and employees.

Description

As a Wireless Network Reliability Engineer, you'll solve, design, and implement wireless infrastructure across Apple Retail Stores, working with IEEE 802.11 standards, encryption protocols, 802.1x, RADIUS, and EAP-TLS, handling multi-vendor solutions. As a Tier 3 escalation point your role involves addressing complex networking challenges, collaborating with vendors, and partnering with Engineering and Architecture to evaluate new technologies. The role requires deep technical skills, a collaborative spirit, curiosity, persistence and a focus on operational excellence.

Responsibilities

• Design, plan, and deploy enterprise-grade wireless network infrastructure (Wi-Fi 6/6E/7, cellular, and private 5G) across store, campus, and branch environments
• Develop and maintain wireless network standards, reference designs, and technical documentation
• Conduct site surveys (passive and active) to assess RF environments and produce detailed heat maps and deployment recommendations
• Evaluate and recommend wireless hardware, software, and vendor solutions aligned with business requirements and long-term strategy
• Configure and manage RF policies, SSIDs, VLANs, QoS, band steering, and roaming parameters to ensure optimal performance
• Integrate wireless infrastructure with wired LAN, network access control (NAC), and security platforms
• Test recommend and Perform firmware upgrades, patch management, and lifecycle maintenance across the wireless fleet
• Serve as the escalation point (Tier 3) for complex wireless issues affecting connectivity, throughput, roaming, or RF interference
• Conduct in-depth RF spectrum analysis, packet captures, and protocol-level diagnostics to resolve performance degradation
• Proactively monitor network health using tools such as Ekahau, AirMagnet, or vendor dashboards, and tune infrastructure to meet SLO targets
• Analyze traffic patterns and capacity trends to identify bottlenecks and drive continuous improvement initiatives
• Evaluate emerging wireless technologies and industry trends to inform the team's roadmap (e.g., Wi-Fi 7)
• Author and maintain internal runbooks, SOPs, and knowledge-base articles to build team capability
• Participation in global team on call escalation support rotation and periodically perform scheduled change requests outside of standard business hours
• Domestic US travel maybe required

Minimum Qualifications

• 7+ years in network engineering; 4+ years focused on wireless solutions, including IEEE 802.11 standards, encryption, WIDS, rogue detection, 802.1x, OWE, RADIUS, and EAP-TLS
• Experienced in high-density wireless network deployments
• Familiar with wireless technologies from Cisco, Aruba (Wireless Controller, AOS10, IAP, Airwave, ClearPass), Mist Wireless, Meraki Wireless, Cisco ISE, AirOS, IOS-XE, Cisco DNAC, or Splunk
• Experienced with wireless tools such as Spectrum Analyzers, Protocol Analyzers, RF Planning tools, and Site Survey Tools
• Experienced with of TCP/IP (IPv4/IPv6), routing, and switching
• Knowledgeable in wireless client chipset/driver and RF engineering with consideration of regional frequency and power regulations

Preferred Qualifications

• Over 10 years of hands-on experience with wireless solutions and wireless network infrastructure
• Experienced with in automation, tooling, and scripting, with preferred expertise in Ansible and Python
• Experience in leveraging AI and prompt engineering to manage large datasets to find and solve application, network or RF issues.
• Certifications CWNA/CWDP/CWSP, Cisco CCNP Wireless / CCIE, Aruba ACMP/ACEP, or equivalent
• Willingness to participate in scheduled off-hour on-call support several weeks per year,.
• Active industry certifications such as CCNP, CCIE, Fortinet NSE / FCSS / FCP, or equivalent credentials.
• BS in Computer Science or a related field or equivalent job-related experience

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.