Full Time Guest Service Team Member 360

Job Description

Job Description

This job might be for you if:

• You have a knowledge and skills in hospitality, ethical conduct, and organizational skills
• You think on your feet. You like learning new things and can-do multiple things simultaneously. When things change, you know how to roll with the punches.
• You have the passion and the ability to utilize the following skills: active listening, verbal and written communication, active learning, complex problem solving, critical thinking and troubleshooting.
• You love to work as an integral part of a team to achieve team goals and metrics.
• You desire a CHALLENGE.
• You desire to grow professionally.
• You have a passion to make customers smile and make them feel as if they are the center of your attention every time they visit.

Things you will be responsible for:

1. Mission Statement : knowledge of and use of mission statement and core values.
2. Guest Focus : Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback.  Give appropriate participation in any promotional activities.  Use of guest name when recognized or when they use check or credit card.
3. Product Knowledge : Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
4. Work Ethic : Provide support in maintaining company appearance standards through completion of daily and weekly tasks.
5. Cash Controls: Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts.
6. Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping.
7. Replenishment: Assist in replenishing merchandise and monitoring floor stock.
8. Policies and Procedures: Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention.
9. Sales: Accurately and efficiently complete all sales transactions and maintain proper cash, while encouraging guests to purchase items they may need.
10. Safety: Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents – whether for yourself or a guest to a manager immediately.
11. Cleanliness - Ensure store is clean, welcoming, and meeting company standards
12. Extra Stuff – Like everyone else, we must include additional duties as assigned.

To land this awesome opportunity we prefer you have high school diploma or GED. In addition, we just ask that you complete our awesome training program and be food safety certified.

Please read below the important things that are typical in this work environment. 

Physical Demands:

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear.  This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day.  The employee must frequently lift and/or move items over 50 pounds.  Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel:

Very minimal travel, with the occasional trip to support other stores.

EEO Statement:

PAJCO, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, PAJCO, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.  PAJCO, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper interference and the ability of PAJCO, Inc employees to perform their job duties may result in discipline up to and including discharge.