Retail Associate

Overview Goodwill Industries of New Mexico (GINM) is looking for an enthusiastic, career‑minded Retail Associate to assist our customers and support our mission to provide skills training, job placement and social services to New Mexicans. GINM is a second‑chance employer offering cross‑training in different departments and advancement opportunities. Your day‑to‑day responsibilities will consist of customer service, accepting donations, sorting and processing donations, stocking the sales floor, and cash register operations. Goodwill offers competitive pay and benefits, work‑life balance, and the opportunity to make a difference. $13/hour, guaranteed 38 hours a week. Essential Duties and Responsibilities Adherence to the attendance and punctuality policies of Goodwill. Exhibit excellent customer service skills as related to your position. Maintain confidentiality of all privileged information. Perform other incidental and related duties as required and assigned. Exhibit a professional appearance and maintain a friendly, cheerful and courteous demeanor at all times. Respond to customer questions and issues in a friendly and courteous manner; contact supervisor as needed. Provide efficient check‑out to all customers; receive cash, credit cards, etc. as payment for goods. Count money to verify amounts, issue correct change, provide receipt for funds received, and wrap and bag merchandise. Verify cash register balances by comparing total on cash register with the amount of currency in register. Maintain work area in an organized manner. Promote sales by setting up displays and organizing and arranging furniture and merchandise. Maintain merchandise on sales floor by stocking racks, counters, and displays with donated merchandise. Maintain cleanliness of store by cleaning shelves, counters and displays. Transport boxes, bins and crates to work areas; distribute items and salvage to appropriate areas; dispose of unsalable items. Process and price all incoming donations, including wares, books, shoes, furniture, etc. Maintain production levels; document timely and accurately the number of items/bins processed. Review donations for quality; determine which items are routed to specific areas for further distribution. Accept and receive donations and ensure they are recorded appropriately. Secure the donations area at all times and protect donations from misuse. Operate material handling equipment. Attend and participate in regularly scheduled staff meetings. Observe behavior of customers entering operation; report suspicious behavior to supervisor or security. Requirements Knowledge of organizational practices, policies and procedures and compliance with the same. Knowledge of and compliance with all safety policies and procedures. Ability to maintain confidentiality. Ability to communicate efficiently and effectively both verbally and in writing. Ability to exhibit excellent customer service skills. Ability to read, write and understand English. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities. Ability to work extended hours and various work schedules. Ability to work independently and demonstrate time management skills. Ability to handle multiple tasks and meet deadlines. Knowledge of visual merchandising and sales promotion. Ability to calculate figures and amounts including discounts, interest and percentages. Ability to operate a cash register. Physical Demands and Work Environment While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions. Minimum Qualifications Individuals must be able to pass a criminal background check and drug test. High School Diploma or GED (preferred). One‑year retail work experience or equivalent combination of education and experience (preferred). #J-18808-Ljbffr