Manager Trainee

Overview The Manager Trainee works closely with the Studio Manager to set the tone and model Perspire’s mission, vision, and values. As part of the leadership team, this role is vital in helping to motivate and support team members in achieving studio goals while ensuring that operations run smoothly and guests leave feeling better than when they arrived. Manager Trainee is training to be either Assistant Studio Manager or Studio Manager. Responsibilities Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations Assisting in the training, coaching and development of team members Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work Acting as a liaison between the Studio Manager and team members Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible and courteous service Resolving any guest complaints or membership issues with the highest level of customer service Promoting the benefits of IR Saunas and value of having a Perspire Sauna Studio Membership to guests Understanding and speaking to the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy Ensuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements. Mindbody Software experience is a plus! Performing weekly and monthly inventory purchasing and processing functions Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly Traits for Success in This Role Excellent interpersonal skills to ensure clear, effective communication with all guests and team members Results driven and motivated to meet or exceed sales targets Ability to lead and influence others to achieve goals Superior customer service skills to mediate all situations with a calm, helpful demeanor No-job-is-too-small attitude Passionate about health and wellness Consistently show a positive attitude and take responsibility for own actions Strong collaboration, organizational and prioritization skills Flexible and available to work varied shifts, including evenings and weekends Location and Training Current Job Location Opportunity: Green Valley, Summerlin or Centennial. If selected, training will be at either Green Valley or Summerlin Studio. Candidate must be willing to commute. Addresses: Green Valley: 140 S Green Valley Parkway, Suite 122, Henderson NV 89012; Las Vegas: 410 S Rampart Blvd., Suite 175, Las Vegas NV 89145. Experience and Compensation Preferred Experience: Sales - 2+ years, Customer Service - 3+ years, Supervisory - 2+ years Experience in a spa or health/wellness environment is a plus; training will be provided for the right candidate Compensation: Competitive hourly rate/salary Benefits: Free IR Sauna Membership About Perspire Perspire's mission is to be the leading destination for affordable technology-based wellness solutions. We aim to promote self-empowered healing through physical improvement and emotional fulfillment. It is our goal that everyone leaves feeling better than when they arrived. Infrared Saunas are proven to: Increase clarity of the skin (acne, psoriasis, eczema) Reduce stress and promote relaxation Detox at the cellular level Burn calories (increased heart rate allows for caloric burn) Ease muscle tension, joint aches, and pains Lower Blood Pressure Perspire is the original Infrared Sauna Studio. We started with one location in Orange County, California and are expanding rapidly throughout the nation. We credit our success to the dedicated team members who share the passion for infrared sauna therapy, and who bring that energy to every guest. The culture is designed to make people feel seen and heard and starts with our team members. Core Values: R.I.S.E. R — Relationships: We care about our people and make decisions to strengthen relationships I — Integrity: We practice our values rather than simply professing them S — Service: Our guests experience a welcoming environment, a clean facility, and ultimate relaxation E — Energy: Positive energy drives results and attracts people to our brand Application To apply for the Manager Trainee position, please respond with a resume detailing your experience and what you are looking for in a position with Perspire. A cover letter is highly recommended. Best Practices (Candidate Guidance) Fill out all relevant fields in the job posting. More information improves candidate alignment Use relevant tags: Perspire, Sauna, Customer Service, Sales, Membership, Wellness, Studio, Manager, Supervisor, Assistant Manager Compare with local competitors and adjust pay, PTO, benefits as needed Consider using application screening questions: Years of experience in customer service Years of management/supervisory experience Years of experience in sales Are you able to be on your feet for the duration of your shift? Have you ever received a commission or bonus based on sales metrics? After posting, search for your listing as a job seeker to ensure proper display and searchability #J-18808-Ljbffr