Front Office Patient Service Representative

Job Code: 2026-PEDS-008

FLSA Status: Non-Exempt

Referral Bonus Eligible: Yes - $500

Weekly Hours: 40 hrs/week

Location: Pediatrics Clinic

Summary:

Upper Great Lakes Family Health (UGLFH) is seeking a Front Office Patient Service Representative (FOPSR). The FOPSR is often a first contact a patient has with the organization in person upon arrival in a clinic.

Responsibilities, included but not limited to:

• Provides excellent customer services when performing a variety of patient administrative tasks.
• Schedules appointments and telephone encounters.
• Maintains clinic documentations by ensures all required patient forms are complete, distributed and scanned as needed.

About Us

Upper Great Lakes Family Health is your community-based medical, dental, and behavioral health care center. We are designated as a Federally Qualified Health Center (FQHC), providing services regardless of language, gender, socio-economic status, sexual orientation, physical and mental capacity, age, religion, housing status and ability to pay.

Our Mission

Providing exceptional health care services for all people in the Upper Great Lakes region regardless of their ability to pay.

Job Qualifications:

• Experience working in a service industry or administrative role providing excellent customer service.
• Experience utilizing an electronic health record system, preferred.
• Ability to prepare basic correspondence and simple reports utilizing Microsoft Office Suite.