Custom Warehouse Manager

Custom Warehouse Manager

JEDCo Brands, Inc. | Baltimore, MD | Full-Time

Reports To - Custom Operations Manager

Department - Custom Warehouse / Operations

FLSA Status - Exempt

Direct Reports - Custom Warehouse Associates

Location - Baltimore, MD (On-Site)

Position Summary

The Custom Warehouse Manager owns the day-to-day operation of JEDCo's custom order warehouse — from the moment blank goods arrive to the moment decorated product ships. This role is first and foremost a people leader: you will lead, manage, and hold accountable a team of warehouse associates to drive on-time delivery, inventory accuracy, and production start-date compliance. You bring calm structure to a fast-moving, deadline-driven environment, model our core values on the floor every day, and continuously raise the bar on quality, accountability, and process.

Our Core Values

Every JEDCo team member is expected to live and model our four core values:

• Going Above & Beyond — Do more than what's required; set a higher standard.
• Serve Others — Put the team, the customer, and the company first.
• Growth & Improvement — Pursue better — in yourself, your team, and your processes.
• Kindness & Respect — Treat every person with dignity, always.

Key Responsibilities

1. Lead, Manage & Hold Accountable

• Directly supervise and develop all custom warehouse associates; set clear daily, weekly, and monthly performance expectations and hold the team to them.
• Conduct regular one-on-ones and team huddles; deliver real-time coaching, structured performance feedback, and timely recognition.
• Execute the full management lifecycle: staff selection, onboarding, training, development, performance reviews, discipline, behavior modification, and separations in partnership with HR.
• Interpret, train on, and consistently enforce company policies and procedures; keep open communication channels by answering questions and explaining the "why."
• Monitor workplace performance, lead training initiatives, and motivate associates to continuously improve.
• Monitor team morale; identify issues early and escalate to HR or leadership as appropriate.
• Manage and plan staffing schedules — including overtime, additional shifts, and peak-season surge — to meet operational needs.
• Partner with the Custom Operations Manager to align headcount with order volume and seasonal demand.
• Model JEDCo core values in every interaction; set the tone for how the warehouse floor operates.

2. Production Start-Date Management

• Own the production start-date calendar: confirm that every order has a valid, achievable start date before it enters the production queue.
• Schedule and coordinate production, staffing, and inventory on both a short-term and long-term basis to meet customer deadlines.
• Coordinate with Customer Service, Custom Operations, and Print Production to lock in start dates that align with decoration lead times and customer ship requirements.
• Track and manage progress against deadlines; plan capacity accordingly and adjust schedules proactively when volume or priorities shift.
• Monitor the order pipeline daily; flag orders at risk of missing start dates and drive resolution before a delay becomes a customer issue.
• Maintain start-date adherence metrics; report status to the Custom Operations Manager and contribute to weekly scorecard reviews.
• Partner with Purchasing to ensure blanks are on hand — or committed — before a production start date is confirmed.
• Escalate supply or capacity constraints that threaten start-date integrity in a timely manner.

3. Inventory Management

• Manage people and processes to ensure proper inventory management procedures are followed and the highest levels of inventory accuracy are maintained.
• Maintain accurate physical inventory of all custom warehouse goods: blank garments, in-progress orders, finished decorated product, and consumable supplies.
• Schedule and execute cycle counts and periodic full physical counts; audit and adjust inventory in NetSuite and reconcile variances promptly.
• Establish and enforce put-away, labeling, and bin-location standards so any associate can find any SKU quickly and accurately.
• Monitor stock levels for blank goods used in custom programs; initiate purchase orders or replenishment requests to prevent production stoppages.
• Limit shrinkage and waste; identify and flag slow-moving, excess, aged, or damaged inventory for disposition review.
• Manage back-order and substitution processes in alignment with the Back Order Management SOP; communicate status to Customer Service.
• Ensure decorated finished goods are properly sorted, quality-inspected, and staged for shipment without sitting in limbo.
• Maintain up-to-date familiarity with inventory control best practices, bookkeeping fundamentals, and logistics processes relevant to warehouse operations.

4. Warehouse Operations & Quality

• Oversee receiving of blank goods: verify PO accuracy, inspect for damage or defects, check in to NetSuite, and route to appropriate storage locations.
• Manage the pick, pack, and ship process for custom orders; ensure accuracy, proper packing standards, and on-time outbound performance.
• Enforce quality control checkpoints at receiving, pre-decoration staging, and final pack-out; escalate decoration or garment defects to the appropriate team.
• Establish standardized warehouse practices and SOPs to achieve an efficient operation; document and update procedures as processes evolve.
• Develop and suggest efficiency ideas and cost-reduction measures; assist with implementing changes across inbound and outbound operations.
• Keep the warehouse clean, organized, and OSHA-compliant; conduct regular safety walk-throughs and address hazards immediately.
• Ensure equipment (forklifts, pallet jacks, scanners, etc.) is operated safely, inspected regularly, and maintained per schedule.
• Maintain current knowledge of applicable federal and state safety and employment regulations.

5. Cross-Functional Collaboration & Communication

• Serve as the primary warehouse point of contact for Custom Operations, Customer Service, Sales, and Print Production.
• Set warehouse and team goals in collaboration with leadership and other team leads; communicate progress clearly and consistently.
• Communicate proactively with Customer Service on any order issues that could affect ship dates; provide accurate, reliable ETAs.
• Coordinate with the Print Production team to align on job sequencing, garment availability, and decoration turnaround timelines.
• Participate in weekly operations meetings and L10 meetings; report on team metrics, start-date performance, and inventory health.
• Contribute to EOS Rocks, Scorecards, and continuous improvement initiatives that touch warehouse operations.

Qualifications

Required

• 5–7 years of experience working in a warehouse environment, with a minimum of 3 years in a management or supervisory role.
• Demonstrated track record of leading, motivating, coaching, training, rewarding, and recognizing hourly warehouse teams.
• Proven ability to hold teams accountable to results through clear expectations, consistent follow-through, and direct feedback.
• Experience managing production scheduling or start-date coordination in a make-to-order or custom environment.
• Solid understanding of inventory management processes: receiving, cycle counting, put-away, order fulfillment, and shipping.
• Familiarity with bookkeeping basics, inventory control practices, and warehouse logistics.
• Working knowledge of ERP or WMS systems; NetSuite experience strongly preferred.
• Excellent verbal and written communication skills; comfortable communicating across all levels of an organization.
• Intermediate–Expert proficiency in Microsoft Excel and Word; comfortable with organizational computer applications.
• Strong decision-making, problem-solving, time management, and strategic planning abilities.
• Ability to work a flexible schedule based on operational needs, including peak-season overtime.
• Physical strength and stamina to lift up to 50 lbs and walk or stand for extended periods on the warehouse floor.

Preferred

• Background in decorated apparel — screen printing, embroidery, heat transfer, or similar decoration methods.
• Familiarity with Antera, NetSuite, or other decorated-apparel order management platforms.