Customer Service Representative - Part-Time

Customer Service Representative

The Parks & Recreation department is currently accepting applications for a Customer Service Representative to work out of the Rec Center and Old Town Activity Center facilities. This is a part-time position working up to 28 hours per week, and requires open availability Monday-Friday between the hours of 8:00 a.m. to 6:00 p.m. and the ability to work scheduled City events. The ideal candidate will have previous customer service and public relations experience and possess the following qualities:

• Shows initiative
• Completes tasks quickly and correctly
• Enjoys interacting with patrons
• Has previous customer service or public relations experience
• Wants to join a fun, supportive team

The City of Lenexa team offers work/life balance that many people are seeking. We appreciate our employees and value training and education to empower all employees to perform their jobs in the most efficient and effective manner. If you are looking for a position where you will be supported and can grow your career, apply today to join our team!

Position Summary

Serves as the primary contact for all aspects of registering individuals for programs, memberships, activities, classes and festivals and all aspects of reserving indoor and outdoor facilities.

Key Responsibilities

• Checks availability and registers individuals over the phone or in person for a program, activity, class, or membership.
• Checks availability and assists individuals over the phone or in person with facility reservations.
• Explains rules and policies.
• Obtains necessary contact information from customer.
• Collects and enters payments, balances drawer and submits cash journal reports.
• Contact customers when issues arise.
• Communicates with Building Services staff regarding rental changes.
• Maintains clean and organized workspace.
• Answers phone, email and assists walk-in visitors.
• Follows up with renters and customers who have balances and paperwork due.
• Scans and files documents.
• Availability Monday through Friday from 8:00 AM to 6:00 PM, flexibility for scheduled City events.

Qualifications

Minimum: High school diploma or G.E.D. and two years of customer service experience.

Environmental and Physical Factors

Work is performed in a busy environment. This position requires the ability to sit for prolonged periods; mobility to move about the parks and recreation facilities as needed; and visual acuity to review information for accuracy and thoroughness of the work assigned.

Compensation & Benefits

Starting hourly rate of pay is $18.96 $21.33 per hour dependent on qualifications and directly related experience. This is a non-exempt position and is eligible for overtime pay. In addition, the City offers a comprehensive benefits package including:

• Free or low cost on-site medical clinic
• Six weeks paid parental leave
• 4% employer retirement contribution with optional 2% match
• Tuition reimbursement up to $4,500 per year
• Additional personal leave during first year of employment for new employees
• Paid Time Off accruals each year
• 10 paid holidays per year
• Paid sick leave and personal leave
• Free individual membership to the Lenexa Rec Center

Offers of employment are conditional upon successful completion of pre-employment physical, drug screen and background check.

Complete an online application. Attach your resume reflecting your work history. Applications will be reviewed as they are received. The position will remain open until filled.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.