Senior Vice President, Operations

SingleSource is seeking a strategic and execution-focused Senior Vice President of Operations to lead the performance of our operational business lines. This executive will own full P&L accountability, drive client outcomes, and build a scalable, high-performing operations organization that consistently delivers excellence. Core Functions Lead end-to-end P&L performance across operational lines, driving revenue growth, margin expansion, and cost discipline Own budget planning and investment management, aligning spend to strategic priorities and proactively addressing performance gaps through data-driven insights Oversee client outcomes across all operational lines, with accountability for SLA delivery, quality, cycle time, and overall satisfaction Establish and lead client performance management through scorecards, regular reviews, and proactive issue resolution, serving as the senior escalation point to drive swift resolution, transparency and sustained client trust. Optimize & Scale Operations Identify, prioritize, and execute process improvement initiatives that increase efficiency, quality, and scalability Lead implementation of process and workflow changes with minimal disruption Partner with Technology to leverage automation, systems, and tools to improve performance Lead Enterprise Operations Build and develop high-performing operations teams across multiple business lines, establishing clear standards, processes, and governance to support growth Foster a culture of accountability, transparency, and continuous improvement Partner cross-functionally with Sales, Finance, Technology, and People teams to align operations to business objectives Serve as the operational voice in strategic planning, product development, and client discussions Experience & Capabilities 12+ years of operations leadership experience, including 5+ years with executive-level P&L ownership Proven success leading complex, multi-line operations and delivering measurable results Strong financial acumen, with experience driving margin and managing budgets at scale Track record of improving client performance in service or high-volume environments Exceptional leadership, communication, and cross-functional partnership skills Experience with technology-enabled operations, automation, and data-driven decision-making This is a position operating on a hybrid schedule out of our Canonsburg, PA office. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr