Senior Field Service Technician

Senior Field Service Technician

Department: Business Development
Reports To: Site Director

FLSA Status: Non Exempt

THE COMPANY
Invio Automation is a leader in Industry 4.0, delivering high-value automation solutions that help customers accelerate growth in specialized markets such as medical devices, life sciences, and advanced manufacturing. With deep domain expertise and extensive engineering capabilities, Invio partners with clients from early-stage product design and R&D through to full-scale automation. Customers value Invio's commitment to precision, quality, efficiency, and safety, and rely on its innovative, scalable solutions to support long-term growth. Headquartered in Michigan, Invio Automation is supported by a vast design library, a growing North American presence with global reach, and a team of over 600 experienced professionals across the Midwest and northeast.

Invio operates through two integrated segments:

• The Solutions Segment delivers engineered systems for precision manufacturing, including robotic cells, multi-station assembly lines, and other automation solutions.
• The Technologies Segment focuses on advanced autonomous systems and ergonomic tooling, including heavyweight Autonomous Mobile Robots (AMRs), Automated Guided Vehicles (AGVs), turnkey assembly solutions, and custom lift-assist tools for safety-critical applications.

Together, these segments enable Invio to deliver tailored automation solutions that improve performance and achieve high efficiency across the production lifecycle.

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DESCRIPTION
A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings and engineering specifications is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Managing all on-site installation, repair, maintenance, and test tasks
• Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance
• Must be able to diagnose errors or technical problems and determine proper solutions
• Must be able to interpret 2d drawings of both mechanical and controls assembly to include controls wiring diagram and pneumatic controls logic diagrams. Electrical wiring diagram familiarity is essential
• Support, install, troubleshoot, and validate systems which include pneumatics, servos, vfd's, relays, communication networks, touchscreens, pushbuttons, and robotic integration
• The ability to plumb and wire mechanical ergonomic lift assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided
• The ability to provide consistent and quality driven product results associated with assembling and terminating control panels, controls plates and wire/tube harness assemblies
• Ability to mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system
• Demonstrate professionalism in all activities and provide efficient service to internal and external customers
• Ensure continuous improvement of operations and processes
• Must be able to communicate effectively with co-workers and customers both orally and written
• Must be able to operate forklift, scissor lift, etc.
• Must be able to travel internationally
• May require holiday work
• Must be willing to travel up to 100%.

Qualifications:
To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with customer service is a requisite to delivering superior results and exceeding the expectations of very demanding customers.


Other Skills and Abilities:

• Ability to install new systems and troubleshoot existing installations of mechanical and pneumatic systems.
• Ability to read and understand mechanical and electrical drawings.
• Ability to use hand/power tools and possess a basic understanding of machining tools.
• Working knowledge of personal computer, keyboard, and software programs.
• Working knowledge of manufacturing processes.
• Strong interpersonal skills.
• Good verbal and written skills.
• Proven organizational skills.
• Ability to prioritize and work with limited supervision.
• Ability to explain how and why specific conclusions were reached.
• Ability to maintain confidentiality.
• Ability to work well under pressure and to remain flexible to changing schedules and demands.

EDUCATION
High School diploma or GED equivalent. Minimum 8 years' experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus.

INVIO AUTOMATION'S CORE VALUES

• We take pride in the reliability of our team and the difficult problems we solve for customers.
• We deliver real customer value that positively impacts the lives of those around us.
• We are dependable. Relationships and trust matter.
• Our ingenuity and desire to improve lives will complement our suite of solutions.
• We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
• We believe exceptional service is better demonstrated than said.