Laboratory Operations Manager

Job Description Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Position Summary The Laboratory Operations Manager is responsible for the day‑to‑day operation of the NVLAP‑accredited laboratory facilities located in Norwood, MA. The role plans, directs, supervises, and evaluates laboratory operations to ensure efficiency, quality, and productivity while meeting organizational and customer requirements. The Manager actively oversees the lifecycle of laboratory measurement standards, testing fixtures, and instrumentation in support of global field service operations, leads and supports the Norwood‑based laboratory team to ensure equipment is received, maintained, calibrated, and delivered efficiently to field service engineers worldwide. The role promotes a safe, organized, and effective laboratory environment, ensures compliance with applicable standards, and supports continuous improvement initiatives to meet operational targets and quality objectives. Principal Duties and Responsibilities Develop and provide management reports and performance metrics related to laboratory equipment, capacity, and workforce needs. Oversee the day‑to‑day application of organizational policies and procedures and monitor staff performance. Maintain accountability for laboratory performance, including inventory tracking, equipment availability, and work assignment. Review calibration results to identify trends and recommend improvements. Measure and manage departmental efficiency and quality, driving continuous improvement initiatives. Ensure compliance with safety regulations and promote a culture of safe practices. Maintain high standards of housekeeping and equipment maintenance. Ensure compliance with ISO/IEC 17025 and applicable quality standards. Define staffing and resource needs and participate in hiring and performance reviews. Lead technical problem solving and support calibration needs with internal and field teams. Performance Metrics Improved efficiency and accuracy of laboratory activity reporting. Reduction in calibration backlog and turnaround time. Improved turnaround time for calibration activities. Effective support of specialized calibration requirements. Knowledge, Skills, and Abilities Technical competence gained through education and experience in engineering or metrology. Experience supporting or managing technical service operations. Demonstrated ability to lead and support teams in a collaborative manner. Strong written and verbal communication skills. Ability to meet goals in a fast‑paced technical environment. Working knowledge of calibration of precision force transducers. Experience with testing fixtures, ASTM practices, and NIST procedures. Ability to organize work independently with minimal supervision. Working Conditions This role operates in a production laboratory environment with exposure to operational equipment and hazards associated with force measurement instrumentation. Adherence to safety practices is required. Reporting Relationships Reports to the Director of Engineering and Calibration. Compensation Information This position has a starting salary range of $110,000 to $120,000 per year. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. #J-18808-Ljbffr Instron