IT Support Specialist

All Heart Home Care is seeking a dependable patient and detail-oriented IT Support Specialist to join our team in the Nashville TN area. This position will work directly with the Director of IT to support employees across multiple affiliated healthcare organizations. The ideal candidate enjoys solving problems helping others succeed with technology and continuously learning new systems and tools.

This is a full-time hybrid position requiring residence in the Middle Tennessee area with the ability to travel to our Nashville Murfreesboro and Columbia offices as needed.

Pay: $26.00 - $30.00 per hour

Work Schedule

• Full-Time
• Monday through Friday
• Weekends and evenings as needed
• Hybrid/Remote
• Travel to Nashville Murfreesboro and Columbia offices approximately one to two days per week as needed

Key Responsibilities

• Serve as the first point of contact for employee technology support and troubleshooting
• Diagnose and resolve issues involving computers software applications phone systems and electronic medical records (EMR) platforms
• Document troubleshooting steps and escalate complex issues to the Director of IT when appropriate
• Create update and maintain employee accounts system access and permissions
• Configure and deploy computers iPads and other technology equipment
• Assist with Mobile Device Management (MDM) enrollment and administration
• Coordinate equipment assignments returns and inventory tracking
• Perform routine system updates maintenance and software installations
• Support technology rollouts office setups and special projects
• Maintain timely communication with employees and leadership regarding support requests and issue resolution
• Ensure compliance with HIPAA company policies and data security standards
• Create update and order business cards and marketing materials as needed

Qualifications

• Practical knowledge of Microsoft 365 including Outlook Teams and SharePoint
• Experience troubleshooting Windows-based computers and common software issues
• Strong attention to detail and ability to follow established procedures
• Excellent organizational communication and problem-solving skills
• Ability to explain technical concepts to non-technical users
• Strong customer service mindset with patience and professionalism
• Ability to manage multiple priorities while maintaining accuracy
• Self-motivated with the ability to work independently in a hybrid environment
• Ability to handle confidential information with discretion
• Valid drivers license and reliable transportation
• Ability to travel throughout Middle Tennessee as needed

Preferred Qualifications

• Associates or Bachelors degree in Information Technology Computer Science or a related field preferred but not required
• Previous IT support or help desk experience preferred
• Experience supporting a healthcare environment preferred
• Familiarity with electronic medical record (EMR) systems preferred

Physical Requirements

• Ability to sit stand walk bend stoop reach and lift equipment as needed
• Ability to climb stairs and move between office locations
• Ability to lift and carry up to 50 pounds
• Ability to crawl under desks or workspaces to install or troubleshoot equipment
• Ability to travel to various office locations throughout the service area

Benefits

• Competitive Pay
• Medical Dental and Vision Insurance for eligible employees
• Paid Time Off (PTO) for eligible employees
• 401(k)
• Hybrid Work Environment
• Professional Development Opportunities
• Supportive Team Environment

About All Heart Home Care

At All Heart Home Care we are dedicated to supporting our employees with the tools and resources they need to provide exceptional care. As a locally owned and operated healthcare organization we value teamwork integrity innovation and service. Our IT team plays a critical role in ensuring that our caregivers and office staff can effectively serve patients and communities throughout Middle Tennessee.

Apply today to join a team where your technical skills problem-solving abilities and commitment to helping others can make a meaningful impact every day.

Required Experience:

IC