Senior Principal Platform Architect (IC6)

Job Title: Senior Principal Platform Architect (IC6)



Job Location: Brazil (Candidates may work remotely; however, they must be based in Brazil and bilingual)



Job Duration: Long-Term

Job Description:

Key Responsibilities

Conduct architecture and solution-design reviews for customer and partner work; recommend scalable, secure, maintainable designs.

Guide customers in defining platform strategy, roadmaps, and sequenced workflow adoption aligned to business outcomes.

Advise on data architecture, integration strategy, platform governance, CMDB/CSDM alignment, and technical-debt reduction.

Assess platform health across maintainability, manageability, upgradeability, security, performance, and user experience; prioritize remediation.

Identify and track architectural, technical, and platform-health risks; recommend mitigation before risks become incidents.

Facilitate customer working sessions, architecture reviews, and stakeholder conversations; maintain a forward-looking customer impact narrative.

Collaborate with delivery/Impact Squad members and specialists, escalate complex decisions appropriately, and share reusable knowledge.

Define architectural direction and standards for the most complex accounts, making defensible decisions across programs and integration landscapes.

Shape enterprise-level platform investment and roadmap decisions and serve as the final escalation point for complex architecture questions.

Establish reusable frameworks and practices that become benchmarks across the PA team; coach and strengthen IC4/IC5 capability.

Demonstrated ServiceNow architecture/advisory experience appropriate to the assigned IC level; the source profile does not prescribe a minimum number of years.

Experience translating business objectives into platform architecture, roadmap, governance, and adoption recommendations.

Strong ITSM knowledge and expertise in at least one additional ServiceNow workflow; breadth across other workflows is useful.

Ability to communicate architecture trade-offs and recommendations to technical and business stakeholders.

Certifications listed in the source profile: CSA, CAD, at least one CIS (two expected across primary/secondary workflows), Data Foundations, ArchX Advanced Architecture, Now Assist Essentials, Now Assist Executive Micro-Certification, and Agentic AI Executive Micro-Certification are required expectations across levels. CTA is expected/in active pursuit; CMA is strongly recommended for IC5+.