Delivery Specialist

Job Title: Delivery Specialist

Department: Sales

Reports To: General Sales Manager

Job Type: Full Time

JOB PROFILE

This position ensures that every owner receives a proper delivery of the vehicle features and controls, with special emphasis on properly educating the customer about the technology in the vehicle.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Present new and used CPOs in an effective manner that ensures customer understanding.
• Maintain a high degree of product and technical knowledge.
• Conduct continuous research and maintain a collection of product and technical information.
• Resolve customer inquiries for vehicle technology issues.
• Master product knowledge on all vehicles.
• Develop and practice presentations for all vehicles and their features.
• Maintain and utilize a collection of technological information and resources to assist in explanations.
• Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.
• Demonstrate vehicles features, technical and dynamic systems, and controls.
• Introduce and explain quick guides and online resources for more in-depth information.
• Maintain a log of all customer deliveries.
• May require travel up to 200 miles a day or overnight if needed.
• Get along with others.
• Requires being at work on time and having satisfactory attendance.
• Any other duties assigned by management.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent interpersonal skills, excellent communication skills (verbal and written), basic computer experience, ability to work well with others, perform duties with little or no supervision, ability to read and comprehend instructions and information, professional appearance, general knowledge of copy machines, basic math skills. Individual must be a self-starter, a self-motivator, and be able to work evenings. Must have knowledge of GPS apps such as Google maps, Apple maps, Waze, etc. Individual should be honest, ethical, dependable and a team player.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED) and two years of customer service experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License and good driving record.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skill, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

Dpatrick Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

401(k) matching

Employee Discounts

Paid Training

Referral Program