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Desktop Support Specialist (Las Vegas)

Full-time

GTN Solutions

Job Title: Desktop Support Technician (Enterprise / Onsite)

Location: Las Vegas, NV – Fully Onsite

Work Schedule: 8am - 5pm M-F

Role Overview

We are seeking an onsite Desktop Support Technicia n to provide hands-on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high-touch customer service. This is a fast-paced environment requiring strong multitasking, prioritization, and independent problem-solving.

Core Responsibilities

  • Provide onsite support for desktops, laptops, peripherals, and enterprise software
  • Deliver white-glove/executive suppor t for senior leadership and VIP users
  • Troubleshoot and resolve hardware, software, and connectivity issues
  • Support and maintain A/V and conference room technology
  • Maintain and organize network closets and structured cabling
  • Manage and resolve tickets in ServiceNo w within SLA timelines
  • Support device provisioning and management through Microsoft Intune
  • Track, document, and communicate issues, resolutions, and trends
  • Recommend hardware and technical improvements to enhance performance
  • Collaborate with IT teams, managers, and vendors across multiple sites
  • Provide feedback for continuous service and process improvement
  • Support multiple locations and priorities simultaneously
  • Work overtime when required for projects or support needs

Required Qualification

  • Bachelor’s degree from an accredited institution (or equivalent experience)
  • 2-5 years of enterprise desktop or IT support experience
  • Strong troubleshooting and critical-thinking skills
  • Ability to work independently in an onsite enterprise environment
  • Strong customer service and communication skills
  • Ability to multitask across multiple tickets and projects
  • Ability to pass required background and drug screening

Preferred:

  • CompTIA A+ certification (strongly preferred)
  • Experience supporting enterprise or airport environments
  • Experience with executive/VIP support
  • Familiarity with basic networking and cabling

Vacancy posted 9 hours ago
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