Spa Manager

Job Description

Job Description

Spa Manager

Compensation

The salary range for this position is $60,000-$72,200 annually, commensurate on experience. This compensation is comprised of a combination of base salary and a competitive bonus potential of up to $7,200 annually. The bonus structure will be further clarified and discussed during the interview process. All bonuses are subject to board approval.

Purpose

The Spa Manager is responsible for the overall leadership and performance of the spa, driving day-to-day operations, revenue, and profitability while fostering an engaged, motivated culture that inspires the team, drives accountability, and delivers an exceptional luxury guest experience.

Success in this role requires strong business acumen, organization, and accountability, with a clear understanding of the financial and operational drivers of spa performance. As the leader of the spa, the Spa Manager represents Woodhouse as a luxury brand through a polished, professional presence and a commitment to delivering 5-star service at every touchpoint.

Responsibilities 

The Spa Manager maintains an active and visible presence in front-of-house operations, providing real-time leadership and direction to ensure the team remains aligned, engaged, and executing consistently throughout the day. The Spa Manager leads all talent processes, including hiring, onboarding, training, coaching, development, and performance management, while setting clear expectations and holding the team accountable to performance and service standards. Key responsibilities include meeting or exceeding key performance indicators (KPIs), delivering exceptional guest satisfaction, ensuring strong facility and operational management, and managing inventory controls and retail and backbar ordering. The Spa Manager sets the standard for a positive, service-driven culture and is accountable for consistent execution of Woodhouse Spa operational and brand standards as outlined in the Operations Manual.

Role Specifications

• Model and reinforce exceptional customer service to drive guest satisfaction and retention.
• Implement strategies and coaching initiatives to improve performance; monitor progress and communicate updates consistently.
• Own the location’s P&L, including accountability for revenue targets and budgeted KPIs.
• Optimize service revenue through daily strategic behaviors and manage labor to control costs; monitor expenses against budget and identify opportunities to improve performance.
• Review daily reports to evaluate service and retail sales, average ticket, promotional performance, schedule utilization, and profitability; identify and act on opportunities daily, weekly, and monthly.
• Ensure the spa meets or exceeds performance goals for the location, departments, and individual contributors.
• Follow up by phone with guests who leave negative reviews within 24 hours, as directed by the District Manager.
• Partner with department leads to complete monthly inventory and submit product order requests.
• Place backbar and retail product orders based on approved requests and within the budget authorized by the VP of Corporate Operations.
• Build and maintain strong relationships with product vendors to foster collaboration and mutual respect.
• Hold weekly meetings with the management team and department leads to align priorities and collaborate.
• Create and maintain the master schedule in partnership with the management team, department leads, and District Manager.
• Serve as Manager on Duty (MOD) on a rotating basis, partnering with the management team to address call-outs and day-of scheduling needs.
• Coordinate training for in-spa operations, vendor product knowledge, and treatment protocols in partnership with department leads and the District Manager.
• Partner with Talent Acquisition to recruit and hire qualified candidates based on the staffing needs of the spa.
• Compile and deliver annual performance reviews for all direct reports in partnership with managers and department leads.
• Partner with the Corporate Field Marketing Manager on in-spa needs, coordination, and execution of campaign initiatives.
• Maintain a professional appearance in accordance with the specified dress code.
• Partner with the management team to address maintenance requests and solicit project quotes as needed.
• Manage and monitor all areas of spa operations to ensure compliance with policies and procedures outlined in the Woodhouse Spa Operations Manual.
• Ensure compliance with all applicable state and local rules and regulations.

Qualifications

• 5+ years of progressive leadership experience in spa, salon, hospitality, or luxury service environments, with full P&L responsibility.
• Proven track record of driving revenue growth, achieving or exceeding KPIs, and maintaining profitability through financial oversight, labor management, and expense control.
• Exceptional leadership skills with experience hiring, training, coaching, and developing high-performing teams while fostering a positive and service-driven culture.
• Strong business acumen, including forecasting, budgeting, financial reporting analysis, and identifying opportunities to increase service sales, retail performance, and average ticket.
• Outstanding guest relations expertise with the ability to professionally resolve concerns and maintain brand reputation across public review platforms.
• Highly organized, detail-oriented, and capable of managing multiple operational priorities while maintaining luxury-level service standards.
• Experience overseeing inventory management, vendor partnerships, and operational compliance with state and local regulations.
• Strategic, analytical, and results-driven with strong communication skills and the ability to collaborate effectively with corporate leadership, department leads, and cross-functional partners.

Organizational Relationships

This position reports directly to the District Manager, Corporate Spas.

Work Schedule

This role requires availability to work a schedule that accommodates the needs of the business that could consist of days, evenings, and/or weekends.

Work Environment & Physical Requirements

This role requires physical strength to stand on feet for long hours at a time and the ability to lift up to 50lbs.