Organizational Change Management (OCM)/Process Re-design lead

Organizational Change Management (OCM)/Process Re-Design Lead

Connecticut’s Department of Developmental Services, “CTDDS” requires an experienced Organizational Change Management (OCM)/Process Re-design lead.

This position can be a fully remote position; HOWEVER, client only wants candidates located in the same Eastern Time Zone submitted for the position due to challenges they have had with candidates working from other time zones in the past.

Exceptional communication and presentation skills are required for this role.

Submittals - Each vendor gets ONE submittal for this position. Please take the time to ensure you are submitting your BEST possible candidate for this position. You cannot swap out a submitted candidate with someone else after the original submittal is completed. We can see if that happens and will not consider your candidate if it is a replacement candidate for the original one submitted.

JOB DESCRIPTION - READ FULLY before submitting candidates to ensure they truly meet the required background needed for this role.

OCM/Process Re-Design Lead - leader in the analysis and redesign of process in conjunction with technology enhancements, structure communication, and change management, with experience motivating through action and words digital adoption, process redesign and internal and public communication.

In support of Connecticut’s Department of Developmental Services, “CTDDS” requires an experienced Organization Change Management leader with an understanding of application and data migrations, modernization efforts, strategic enterprise communications both internal and public, end-user communication expert, experienced creating and managing an OCM &communication playbook.

Candidate should have experience working with HIPAA constrained data elements and be familiar with EHR, EMR, eligibility, case management or claims processing

Candidate should have 5+ years' experience working as part of an enterprise PMO with exposure to standard program and project tools, metrics, creating dashboards, project schedules, status reports, meetings agendas, etc.

Candidate should have a blend of communication, IT, budget and reporting skills

Experience in change management - should have been a part of at least 2-3 large scale change management implementations supporting COTS implementations. Should lead end-to-end change management implementation lifecycle on a transformation program and have experience with process re-design in support of new technology platform implementations and acceptance

Experience in change management and employee experience in projects including building change management strategy/roadmap/approach, stakeholder engagement and management program, change impact analysis, culture assessment, user engagement, readiness assessment, training strategy/need assessment/plan

Practical client experience including planning, design and delivery

Delivering change management and training programs in a wide variety of contexts including

OCM experience around COTS Implementations would be preferred

Understanding of standard project methodologies and change

interventions during project lifecycle phases. Nice to have experience on

PROSCI or any other change management approach

Nice to have OCM certifications if any such as PROSCI, APMG etc.

Good understanding on IT, HR, Finance functional processes and

transformation in general

Excellent skills with PowerPoint, Excel and analytical approach

Ability to work and team with people across functions, sectors, locations

Good analytical, judgement, tact and decision-making ability along

with critical thinking skills

Excellent oral, written and presentation skills

Excellent time management skills to ensure ability to deliver

work-products of the highest quality and overcome risk and issues to ensure timely delivery

Strong oral and written communication skills, including presentation skills

Technology driven change management experience

Organizational Change Management (OCM) and Process Re-Design experience

Required

10 Years Experience leading Enterprise Platform Modernization Efforts

Required

10 Years Experience leading AT LEAST 2-3 end-to-end large-scale change management implementations supporting COTS implementations.

Required

Experience working as part of an enterprise PMO.

Required

5 Years Proscii or similar Formal OCM process experience

Required

5 Years Experience negotiating and influencing

Required

5 Years Leveraging established change management methodologies and tools to execute plans and support implementation and adoption of new ways of working.

Required

5 Years Designing & delivering effective change management strategy, approach & plans working with the project & client team for the transformation program

Required

5 Years Working with senior leadership to create alignment in order to support program success

Required

5 Years Designing and develop holistic change management strategies that articulate how change will be managed throughout the project lifecycle

Required

5 Years Identifying and deploying communication and stakeholder engagement tools and techniques

Required

5 Years Delivering programs that support agile/iterative transformation

Required

5 Years Conducting stakeholder, readiness, & impact assessments, communication design & execution, training plan design & facilitation for change management.

Required

5 Years Designing and delivering material utilizing the various channels of communications to drive awareness, education and engagement across organization.

Required

5 Years Designing, developing and roll-out communication strategy and materials

Required

5 Years Working with various relevant stakeholders to build change management understanding and ensure buy-in

Required

5 Years Experience working with HIPAA-constrained data elements familiarity with EHR, EMR, eligibility, case management or claims processing

Required

Excellent oral, written and presentation skills are CRITICAL for this role

Required

Experienced with Prosci change management methodology

Highly desired

OCM certifications such as OCM certifications if any such as PROSCI, APMG etc.