Customer Advocate

Customer AdvocateChapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.Our Corporate Business Development Center in Chandler is growing, and we are seeking four Customer Advocates to join our October hiring class. This role plays a key part in delivering an exceptional customer experience, and we are looking for motivated, customer-focused professionals who are passionate about helping others and committed to excellence in every interaction.Responsibilities:Facilitate communication between customers and dealership teams via phone and emailAssist customers with scheduling service appointmentsProvide clear, professional, and helpful communication to customers and coworkersAccurately document customer interactions and account information while multitaskingDeliver exceptional customer service that supports Chapman’s commitment to excellenceQualifications:Minimum of 1 year of customer service experience requiredExperience working in a high-volume inbound call center requiredProficient with software and technology (dual-monitor experience preferred)Exceptional verbal and written communication skillsStrong interpersonal and problem-solving skills with a customer-first mindsetFluent in written and verbal English; bilingual candidates are strongly preferredAbility to work independently and collaboratively in a team environmentFlexible availability is preferredMust pass a pre-employment background check and drug screeningCompensation & Perks:Competitive Pay: $20/hour, plus monthly Quality Assurance bonuses after 90 daysOpportunities for career growth and advancementSupportive, team-oriented workplaceEmployee and family discounts on vehicle purchases and servicesVolunteer opportunities and employee engagement programsClosed on SundaysBenefits:Medical, dental, and vision insurance401(k) with company contributionsLife insurance and disability optionsPaid time off and holidaysAccess to onsite nurse practitioners and wellness supportHow to Apply:Submit your application for consideration. Qualified candidates will be contacted regarding next steps.