Administrative Patient Services Representative

This role serves as the welcoming voice and face for a busy general surgery clinic located in a regional healthcare setting within the Midwest. The ideal candidate will demonstrate professionalism and exceptional customer service skills while managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

• Promptly answer and direct telephone calls with courtesy and accuracy.
• Greet patients warmly and maintain respectful communication with patients and their families.
• Collect and accurately enter patient demographic and insurance information into the system.
• Maintain strict confidentiality and comply with privacy regulations regarding patient information.
• Schedule appointments following established protocols and assist patients or guardians with patient portal setup during visits.
• Conduct patient confirmation calls and guide patients to complete necessary registration paperwork via the patient portal.
• Handle messages efficiently and update patient records as needed during each encounter.
• Verify insurance coverage, collect co-payments, and inform patients about their financial responsibilities.
• Demonstrate accountability, adaptability, teamwork, and maintain punctuality and attendance standards.

Education

High school diploma or equivalent is required. Preference given to graduates of accredited medical receptionist programs or candidates with two years of healthcare experience.

Experience

At least two years of experience in a general medical office or similar healthcare environment is preferred. Equivalent customer service experience with similar responsibilities will also be considered.

Certifications

Basic Life Support (BLS) certification from the American Heart Association is required.

Physical and Mental Requirements

This position requires considerable mental focus and physical activity including walking, standing, lifting up to 35 pounds, and various movements such as turning, stooping, and reaching. The work environment is a medical office with potential exposure to infectious diseases and occasional challenging interactions.