Online Customer Service | Entry Level

Online Customer Service - Entry Level

Globe Life AO - 100% Remote - U.S. Applicants - Flexible Schedule - Leadership Development

Lead From Home. Develop People. Build Your Future.

Are you a motivated team leader, supervisor, customer-service professional, or sales professional looking for a career where you can develop people, serve clients, and grow professionally—all from home?

Globe Life AO is expanding our virtual organization and seeking driven professionals to join us as Remote Team Supervisors .

In this role, you'll combine client service, consultative insurance sales, coaching, mentorship, recruiting, and team development . You'll lead by example while helping developing representatives strengthen their skills, improve performance, and advance professionally.

✓ 100% Remote / Work From Home
✓ Flexible Scheduling
✓ Weekly Performance-Based Compensation
✓ Qualified Client Opportunities Provided
✓ No Traditional Cold Calling
✓ Leadership & Performance Bonuses
✓ Training & One-on-One Mentorship
✓ Renewal & Residual Income Opportunities
✓ Leadership & Management Advancement

What You'll Do

Lead, Coach & Develop Your Team

As a Team Supervisor, you'll help build a professional, accountable, and high-performing virtual team.

• Recruit, onboard, mentor, and support developing representatives

• Help team members establish performance and development goals

• Conduct virtual coaching, training, and development sessions

• Strengthen team communication, client-service, and consultative sales skills

• Track activity and performance to identify coaching opportunities

• Provide constructive feedback and individualized support

• Encourage accountability, consistency, and professional growth

• Recognize accomplishments and reinforce positive performance

• Help develop future trainers, mentors, and team leaders

• Foster a collaborative and supportive virtual team culture

Serve Clients & Lead by Example

You'll also maintain firsthand knowledge of the client experience by working directly with individuals and families.

Responsibilities may include:

• Conduct virtual consultations through Zoom and phone

• Connect with clients who have requested information regarding available benefits

• Ask questions to understand individual and family needs

• Explain available life, accident, and supplemental health insurance options

• Recommend appropriate solutions based on client needs

• Answer questions clearly and professionally

• Guide eligible clients through applications and enrollment

• Conduct policy reviews and provide ongoing service

• Assist with beneficiary updates and policy-related questions

• Maintain accurate digital client documentation

Performance & Team Development

Great supervision is about helping people improve—not simply tracking numbers.

You'll work with your team to:

• Establish measurable goals and expectations

• Monitor individual and team activity

• Identify performance trends

• Develop strategies for improvement

• Coach representatives through challenges

• Encourage consistent follow-up and accountability

• Support representatives in achieving professional goals

• Participate in leadership meetings and advanced development sessions

• Maintain high standards for professionalism, ethics, and client service

Qualified Client Opportunities — No Traditional Cold Calling

Representatives connect with individuals who have requested information about available benefits .

This allows you and your team to focus on:

Connect → Understand → Educate → Recommend → Enroll → Serve

There is no requirement to purchase leads .

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity rather than a guaranteed hourly or salaried supervisor position .

Compensation opportunities may include:

• Weekly commission-based compensation

• Personal production income

• Performance bonuses

• Leadership incentives

• Team-based compensation when applicable

• Renewal and residual income opportunities

• Additional recognition and performance incentives

There is no fixed earnings cap on commission-based production . Actual earnings vary based on individual and team activity, production, performance, and results.

100% Work From Home

Lead your team and serve clients through a fully virtual business environment.

Your work may include:

• Zoom client consultations

• Virtual team meetings

• Online coaching sessions

• Digital enrollment systems

• Remote training and workshops

• Leadership-development meetings

• Virtual collaboration with other leaders

Enjoy the flexibility of remote work while building the discipline and leadership skills needed to manage a successful team.

Leadership Training & Mentorship

You don't need previous insurance management experience to be considered.

AO provides ongoing professional development that may include:

• Team leadership

• Coaching and mentorship

• Recruiting and onboarding

• Performance management

• Goal setting and accountability

• Client relationship management

• Consultative sales development

• Communication and presentation skills

• Virtual leadership

• Business-building fundamentals

• Advanced leadership development

You'll also receive mentorship from experienced leaders as you develop your own management capabilities.

Insurance Licensing

Because this position involves insurance products, representatives must hold or obtain the appropriate state Life & Health Insurance License before performing activities that require licensing.

Licensing guidance and support are provided.

Previous insurance experience is not required.

❤️ Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• Union representation where applicable

• Virtual business tools and technology

Eligibility and qualification requirements may apply.

✈️ Performance Rewards & Recognition

Strong performance may provide opportunities to qualify for:

• Company-sponsored incentive travel

• Leadership conferences and conventions

• Performance bonuses

• Achievement awards

• Team recognition

• Professional-development events

• Additional leadership incentives

Build a Long-Term Leadership Career

This opportunity is designed for professionals interested in developing beyond individual production.

Potential advancement may include:

Team Supervisor → Management → Senior Leadership → Agency Development

Advancement is based on performance, consistency, professional development, team growth, and demonstrated leadership ability—not simply tenure.

Who We're Looking For

You may be a strong fit if you demonstrate:

• Strong leadership or leadership potential

• Excellent verbal and written communication

• Ability to coach, motivate, and develop others

• Customer-service and relationship-building skills

• Self-motivation and personal accountability

• Strong organization and time management

• Goal-oriented and performance-focused mindset

• Effective problem-solving and critical-thinking skills

• Confidence providing constructive feedback

• Professionalism, integrity, and sound judgment

• Comfort working and leading virtually

• Ability to work independently while supporting a team

• Coachability and commitment to continuous improvement

Experience in customer service, sales, operations, recruiting, retail management, hospitality management, healthcare, financial services, account management, training, entrepreneurship, or team leadership can transfer well to this opportunity.

Previous supervisory or management experience is preferred but not required for candidates who demonstrate strong leadership potential.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based business applications

• Be willing to participate in ongoing training and leadership development

• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Virtual Interview Process

Qualified candidates will first receive information explaining the career opportunity, compensation structure, licensing requirements, training program, client process, and leadership-development pathway .

Candidates interested in moving forward will then have the opportunity to participate in a live virtual interview through Zoom with our hiring team.

Ready to Lead From Home?

If you're ready to develop people, serve working families, build a high-performing team, and create a long-term leadership career without the traditional office commute , we'd like to hear from you.

Apply today with your updated resume to be considered for our Work-From-Home Team Supervisor opportunity with Globe Life AO.

Lead From Home. Develop People. Serve Families. Build Your Future.

!

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.