Diesel Technician

Diesel TechnicianLooking for a rewarding field-based role where you deliver customer success and still make it home every night? Join us as a Diesel Technician!The Diesel Engine Service Technician is responsible for diagnosing, servicing, and maintaining diesel engines and related systems in a safe, efficient, and customer-focused manner. This role requires mechanical and technical expertise, a strong understanding of diesel systems (both mechanical and ECM-based), and the ability to communicate effectively with clients. The ideal candidate will demonstrate a commitment to safety, professionalism, continuous learning, and promoting the company's values and services while on-site.Organization: Shafer, Troxell & Howe or STH LLC. (dba STH) Job Location: Frederick, Maryland FLSA Status: Non-Exempt Base Pay Range: $35.00-$46.00/hrJust a few of our amazing benefitsCompany vehicle401(k) with company matching structure and vesting as of day oneComprehensive Medical, Dental, and Vision insuranceCompany paid employee Life InsurancePaid Time Off10 Paid HolidaysTeam oriented work environment with company eventsCompetitive wages (this position would be hourly + occasional overtime, double-time, and rotational, on-call incentives)Job ResponsibilitiesDiagnose issues in diesel engines and associated control systems accurately.Communicate effectively with internal teams and customers to explain findings and recommendations.Perform all tasks following strict safety protocols and company procedures.Complete time sheets, paperwork, and submit clear photos of completed work on the same day.Maintain clean and safe work environments—leaving job sites in better condition than found.Represent and promote the business to generate additional service opportunities.Use proper PPE and adhere to all safety requirements during service tasks.Participate in training and professional development sessions to continuously grow technical knowledge.Explain complex technical issues to customers in a clear, professional manner.Keep all relevant certifications current and compliant.Required QualificationsProven experience working with diesel engines, including both mechanical and ECM-controlled systems.Strong working knowledge of diesel engine components and their operations.Proficiency in using diagnostic tools and repair equipment.Experience in generator troubleshooting and preventative maintenance services (PMs).Excellent written and verbal communication skills.Strong organizational skills with the ability to complete documentation accurately and on time.Must be able to work independently while managing time effectively.High attention to detail and commitment to workplace safety standards.High School Diploma or Equivalency.Clean Driving Record.Preferred QualificationsAdvanced understanding of electrical systems within diesel engine platforms.Previous experience in a customer-facing field service role operating as a technician.Sales-oriented mindset, with a demonstrated ability to upsell PMs and additional service work.Track record of maintaining high customer service scores and productivity metrics.Familiarity with revenue tracking, call-back minimization, and productivity optimization.Strong problem-solving capabilities and mechanical aptitude.Our STH SummaryAt STH, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.All qualified applicants will receive consideration for employment without regard to any of these protected classifications. If you require assistance or an accommodation during the application process, please let us know.We believe that diversity of backgrounds, experiences, and perspectives enhances our ability to create innovative solutions and better serve our customers. Join us in our mission to build a diverse and inclusive workplace where everyone feels valued and empowered.At STH, we empower our employees to RISE to their fullest potential by embracing our core values acronym:Respect: We treat everyone with dignity and fairness.Integrity: We act ethically and honestly in all our interactions.Solutions Provider: We are committed to being our customers solutions provider, we pride ourselves in holding expertise that benefit our employees and customers alike.Excellence: We strive for excellence in all that we do, fostering a culture of continuous improvement and achievement; externally and internally.These values guide us in creating a supportive and collaborative environment where each individual can contribute meaningfully and grow professionally. Join our team and discover the opportunities to RISE with us at STH!