Operations - Customer Service Specialist 1 - Contingent

Operations - Customer Service Specialist 1 - Contingent

Location: Tempe, AZ; Dallas, TX Duration: 3 to 6 months+

Introduction:

Required Skills & Qualifications:

• 6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Applicants must be able to work directly for Artech on W2.
• Prior work experience at client or in client's Industry.

Preferred Skills & Qualifications:

• Bilingual Spanish is a plus.

Day-to-Day Responsibilities:

• Call routing: Prioritize routing retail leads to triage agents and manage confirmed leads to dedicated sales consultants.
• Maintain impeccable pipeline management including tracking contact attempts, scheduling calls, and notetaking in referrals.
• Manage callbacks, follow-ups, and ensure activation through Welcome Calls.
• Handle referral assignments and phone skilling/prioritization to balance workload.
• Participate in regular feedback sessions to gather insights on pilot successes and areas for improvement.
• Review pilot conversion rates and evaluate the effectiveness of the triage model.

Company Benefits & Culture:

• Comprehensive benefits package.
• Supportive and inclusive work environment.
• Opportunities for professional growth and development.