Customer Service Rep / Service Writer

Customer Service Rep / Service Writer

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction.

Primary responsibilities include quoting machine repairs, acting as the initial contact for customers and communicating with them regarding their repairs, managing jobs by opening, closing, tracking, and scheduling as needed, monitoring the cost of the job versus the invoice amount, preordering parts and communicating tooling needs to Team Leaders, and meeting and maintaining company metrics in service performance.

Additional responsibilities include participating in required safety program, and working in a safe manner, and additional duties as assigned by manager.

To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well.

Specific industry experience desired or equivalent college degree. Required qualifications/skills include excellent communication and customer service skills, diverse and detailed knowledge of Caterpillar products as related to service and repairs, PC skills, at least two (2) years assisting customers with accounts in person and over the phone, experience prioritizing work flows that have fluid demands, and being extremely organized.

Preferred qualifications/skills include Microsoft office and basic computer skills.

At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety, Integrity, Teamwork, Excellence, and Sense of Urgency. Ideal candidates will demonstrate acting in a safe manner, exhibiting honesty and integrity, acting in a fair and ethical manner, team mentality, delivering quality results, embracing change/improvement, exhibiting superior customer service skills, exhibiting pride and ownership, working with a sense of urgency, and exhibiting a winning attitude.

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive pay structure includes competitive pay, individual bonus opportunities available, technician tool allowance, 401k plan strong company match, employee profit sharing, and financial wellness coaching. Employee wellness program includes medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short & long term disability, and group life insurance. Personal time off includes paid holidays and paid sick leave. Career development includes tuition reimbursement, ongoing training, and advancement opportunities.