Applications Analyst

Job Summary

The Applications Analyst will help our communities thrive by enhancing the end user experiences by providing product support and management. This position will be responsible for systems management, analysis, and optimization of business applications to ensure they meet the needs of the organization. This role involves collaborating with stakeholders to gather requirements, troubleshoot issues, and implement solutions that enhance operational efficiency and the user experience. This position is also responsible for monitoring systems utilization and engagement of internal and external users. We are a culture that is unabashedly driven by purpose. We are making a difference to our patients and providers while growing at an accelerated rate.

Every day, we support the health journey of patients by authentically living our core values: Purpose Driven, Relationships Matter, Serve Others First, and Inspire Creativity. If you love serving others and would like to make a material difference in an industry-transforming organization, then we invite you to apply to this role. We are recognized as one of the Top 100 Places to Work by The Dallas Morning News, and we have been awarded as one of the fastest-growing privately held companies by SMU Cox.

Accountabilities

• This position reports to the Product Owner of Clinical Applications on the Product Solutions Team
  • To bring improved and innovative processes using the change control procedures and effective communication for all product users to ensure engagement and utilization of products/applications.
  • To meet and exceed departmental and assigned business KPIs.
  • To assist other teams and work in a demanding and dynamic team environment.
  • To demonstrate high personal and professional conduct with all stakeholders.

Role and Responsibilities:

• Application Management: Oversee the performance, configuration, and updates of business applications, ensuring they align with organizational objectives and all changes are documented via the change management process and procedures.
• Requirements Gathering: Work closely with stakeholders to understand business needs and document functional and technical requirements. Develop well organized deliverables with limited direction.
• Analysis and Optimization: Research and analyze application workflows, identify areas for improvement, and implement changes to optimize processes and enhance user satisfaction.
• Troubleshooting: Provide support for application-related issues, performing root cause analysis and coordinating with IT support teams to resolve problems.
• Testing and Validation: Conduct testing for application updates and new implementations, ensuring functionality and compatibility with existing systems and integrations.
• Training and Support:
  • Collaborate with training team to develop training materials and conduct user training sessions to ensure effective use of applications across the organization.
  • Provide excellent communication to system users and leadership regarding updates, changes and outages.
  • Recognizes trends or barriers to utilization by users and works with senior team member and internal teams to improve the experience maintaining a continuous improvement mindset.
• Documentation: Maintain comprehensive documentation of application processes, changes, procedures, and user guides.
• Collaboration: Work with IT teams, developers, vendors and appropriate stakeholders to ensure seamless integration of applications and troubleshoot issues to promote best practices, system engagement and ensure patient safety.
• Project Participation:
• Any additional roles and responsibilities not listed above and deemed necessary.

Minimum Qualifications and Requirements:

• Associates Degree Recommended. Bachelor's degree preferred in IT, Computer Science, Business Admin or related field.
• Proven experience as an applications analyst or similar role
• Strong understanding of business processes and systems analysis
• Proficiency in application management tools and methodologies
• Proven skill in Microsoft Office Word, Excel, PowerPoint, Teams and Outlook
• Strong communication and interpersonal skills, with the ability to work collaboratively with diverse teams
• Experience with LeadingReach, Electronic Medical Record systems (athenaOne) and Phreesia preferred
• Willingness and ability to attend after hour business meetings and business-related events, as needed
• Excellent written and verbal skills
• Excellent problem-solving skills and attention to detail
• Travel, as needed

Preferred Experience:

• 4+ years of healthcare experience; 2-4 years of applications support and/or analyst experience
• Product Development and Vendor Management experience
• Experience with diagramming software (MS Vizio, Lucid or similar)
• Knowledge of Zoho or similar CRM tool.
• Relevant certifications (e.g. Project Management, Product Owner, other applicable certifications)