Bilingual Healthcare Customer Support Specialist

Job Description

Job Description

Patient Services Specialist 2

Location: Plano, TX
Pay Rate: $18–$21/hr
Duration: 6 Months
Openings: 3

Job Description

We are looking for a motivated Patient Services Specialist 2 to join a healthcare clinic in Plano, TX. This role combines medical front-desk responsibilities with patient outreach, outbound calling, and appointment scheduling.

Responsibilities

• Assist patients with check-in, registration, and appointment scheduling.
• Verify insurance information and maintain accurate patient records.
• Handle incoming calls and patient inquiries.
• Make outbound calls to prospective patients interested in weight-loss surgery.
• Explain consultation processes, address concerns, and schedule appointments.
• Follow up with prospective patients and maintain lead records.

Requirements

• 1+ year of healthcare or medical office experience.
• Medical front-desk and insurance verification experience.
• Strong communication and customer service skills.
• Comfortable with outbound calls, follow-ups, and appointment-setting goals.
• High School Diploma or GED required.
• Epic and multispecialty clinic experience preferred.
• Spanish-English bilingual skills preferred (required for at least one opening).

Work Schedule

• Monday–Thursday: 10 AM – 7 PM
• Friday: 10:30 AM – 5 PM
• Rotating Sunday: 1 PM – 5 PM (approximately once every four weeks).

Interested candidates are encouraged to apply!