Teller

Teller Position

Under general supervision, the teller provides excellent customer service by accurately processing a broad variety of transactions in a timely manner. Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with customers, co-workers, management, and vendors. Use opportunities wisely to promote the bank's products and services.

Essential Duties and Responsibilities Including But Not Limited To:

Professional Office Support (80%)

• Welcomes and directs visitors and customers in a friendly and professional manner.
• Handles sensitive and confidential information with discretion and strict adherence to established policies and procedures to maintain bank security.
• Manage risk in every transaction by properly identifying customers to help detect fraudulent transactions to prevent losses.
• Balances and maintains cash drawer to the established limits.
• Processes all transactions including deposits, withdrawals, cash tickets and loan payments.
• Processes change orders and night drop transactions.
• Perform specialized tasks such as preparing cashier's checks, issuing and exchanging foreign currency.
• Responds to customer inquiries, may provide transaction history and or statements.
• Attempt to resolve issues and problems with customer's accounts.
• Explain and promote bank products and services to customers.
• Scans work and follows through on end-of-day scanning procedures to ensure work is sent to appropriate area.
• Participates in required training and has the responsibility for following all regulatory requirements including those pertaining to the Bank Secrecy Act (BSA).
• Monitor, identify and report unusual and suspicious activities to the BSA Officer.

Provide Assistance To Other Departments As Needed (15%)

• Provide assistance to other departments as needed.
• May serve as backup to other tellers in different branch locations when necessary.

Perform All Other Tasks As Assigned By Management (5%)