Director, Business Operations

About Merlin:

Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world's leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation's biggest challenges.

About You:

You are an operational leader who thrives at the intersection of revenue, execution, and scale. You bring structure to ambiguity, build systems that enable growth, and ensure teams are aligned, efficient, and operating at a high standard. You are comfortable operating as a peer to senior commercial leaders while also acting as a force multiplier for the Chief Revenue Officer. You translate business goals into operating rhythms, processes, and measurable outcomes. You are highly collaborative, data-driven, and focused on driving clarity, accountability, and performance across the organization.

Responsibilities:

• Partner closely with the Chief Revenue Officer to driveoperational excellence across the commercial organization

• Establish and manage theoperating cadencefor the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking)

• Own Salesforce as the operational backbone of the commercial organization, driving data integrity, pipeline visibility, forecasting accuracy, and scalable reporting

• Build and scalecore business operations infrastructure, including forecasting models, pipeline management, and performance dashboards

• Drivecross-functional alignmentbetween Business Development, Programs, Finance, and Operations to support revenue growth and program execution

• Own and refinerevenue forecasting, pipeline health, and reporting, ensuring accuracy and visibility for executive leadership

• Leadstrategic planning and executionfor the CRO organization, including annual planning and target setting

• Identify and implementprocess improvementsto increase efficiency, consistency, and scalability across the commercial function

• Support deal execution by partnering onpricing strategy, deal structuring, and approvalsas needed

• Build executive-level materials and insights to supportdecision-making, Board discussions, and investor updates

• Act as a connective layer across teams, ensuringclear communication, accountability, and follow-through on key initiatives

Requirements:

• 7-10 years of experience inbusiness operations, revenue operations, strategy, or commercial leadership roles

• Deep experience with Salesforce, including ownership of pipeline management, forecasting, reporting, and data integrity within a revenue organization

• Experience inaerospace, defense, technology, or other complex, regulated industries

• Proven ability to build and scaleoperational systems supporting revenue organizations

• Strong experience withforecasting, pipeline management, and performance analytics

• Track record of drivingcross-functional initiatives with measurable business impact

• Strong analytical and structured problem-solving skills

• Excellent communication and stakeholder management skills, with the ability to influence senior leaders

Nice to Haves:

• Experience supportinggovernment contracting, defense programs, or enterprise sales cycles

• Familiarity withlong-cycle sales, complex deal structures, and program-based revenue models

• Background inmanagement consulting, revenue operations, or high-growth startups

• Experience working closely withCROs or senior commercial leadership teams

• Ability to operate effectively inambiguous, fast-scaling environments

• Strong financial acumen, including experience partnering with Finance onplanning and forecasting

Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.

Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.

At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.


In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: [email protected]

Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.