Technical Support Engineer

Job Description

Job Description

Overview

CTG is seeking a Technical Support Engineer to provide production support for critical enterprise applications in a fast-paced, mission-critical environment. This role is ideal for a technically strong professional with experience troubleshooting complex application issues, analyzing system logs, supporting integrations, and resolving production incidents.

Location: Dallas, TX

Duration: 9 Months

Key Responsibilities

• Provide technical and production support for enterprise applications and services.
• Troubleshoot application, database, and integration issues to ensure system stability.
• Perform root cause analysis and implement corrective actions for recurring incidents.
• Analyze logs, monitor system performance, and resolve production issues.
• Support APIs, data flows, and system integrations across multiple platforms.
• Participate in incident management activities, including high-priority and critical production events.
• Collaborate with development, infrastructure, and business teams to resolve technical challenges.
• Utilize JIRA and related tools to track, prioritize, and manage support activities.
• Document troubleshooting procedures, resolutions, and operational best practices.

Required Qualifications

• Strong hands-on experience with E&U applications and SQL/PL-SQL.
• Experience with debugging, log analysis, and production support tools.
• Understanding of system integrations, APIs, and data flows.
• Familiarity with JIRA or similar ticketing platforms.
• Basic scripting or programming knowledge (Shell scripting or Java preferred).
• Excellent communication skills with the ability to manage high-severity incidents.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively under pressure in mission-critical environments.
• Strong collaboration and stakeholder management capabilities.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting utility clients or energy-sector applications.
• Exposure to monitoring tools, automation frameworks, and cloud platforms.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!