System Administrator

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity. Under supervision, serves as the primary point of contact to vendor and DPH IT for all system issues, fixes, and updates. Routinely communicates with Vital Statistics leadership (the Directors) to ensure all system modules are functioning correctly. Makes recommendations for process/system improvements to the Director. Manages a system team to support the South Carolina Vital Records and Statistics Integrated Information System (SCVRSIIS) system. Oversees a team of program assistants to maintain, clean and update the South Carolina Vital Records and Statistics Integrated Information System (SCVRSIIS) system including user maintenance updates, table maintenance, configuration updates, communication with database team, and other system related functions. Works with field consultant staff to obtain updated roles of users/facilities across the state. Monitors system help desk email and phone number for customer issues to ensure timely filing of records or other system problems and alerts the director in a timely manner. Ensures that this email is monitored by the team 24/7 and responded to in a timely manner. Communicates with the vendor or DPH IT as needed when a fix is not already available. Participates in all system update related meetings. Responds to requests for system assistance from other program areas in a timely manner. Serves as primary contact for system updates, maintenance, downtime, etc. and communicates with all teams of necessary tasks by email. Maintains and updates system documentation (guides, access forms, etc.) and keeps a record of new user access requests and other system changes for historical records. State Minimum Requirements A bachelor's degree and relevant program experience. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Agency Additional Requirements Five (5) years experience in an IT setting. One (1) year supervisory experience or approved equivalency. Additional relevant IT experience may be substituted in lieu of bachelor's degree in an IT related field. Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate. Experience Five (5) years supervisory experience in an IT setting. Vital Records system or program experience. EEO The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. REASONABLE ACCOMMODATION Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others. STATE DISASTER PLAN In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster. DRIVING RECORD If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. Benefits 15 days Annual (Vacation) Leave per year 15 days Sick Leave per year 13 Paid Holidays Paid Parental Leave Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information. S.C. Deferred Compensation Program available S.C. Deferred Compensation Retirement benefit choices State Retirement Plan SCRS State Optional Retirement Program State ORP *Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions. #J-18808-Ljbffr