Project Team Leader

Project Team Leader / Lead Restoration Technician

Build a Career Helping People Recover PuroClean of Greater Landover is looking for a dependable, experienced, and motivated Project Team Leader / Lead Restoration Technician to join our growing team. This is a hands-on field leadership position for someone who can lead a crew, communicate professionally with customers, manage restoration projects, and still roll up their sleeves to get the work done. Our team responds when homeowners, businesses, and property managers are dealing with water damage, fire and smoke damage, mold, biohazard situations, and other property emergencies. The work can be demanding, but it is also rewarding—you will help customers recover during some of their most difficult moments. We operate with a One Team mentality and servant-leadership mindset, emphasizing professionalism, accountability, teamwork, continuous improvement, and exceptional customer service.

What We Offer

• Competitive pay based on experience, certifications, and demonstrated performance
• Performance-based advancement opportunities
• Paid training and professional development
• IICRC certification and continuing-education opportunities
• Online and mobile training courses
• Flexible scheduling when operationally possible
• Company uniforms
• Opportunity to grow into Project Management, Operations, Estimating, or other leadership roles
• Meaningful work helping families and businesses recover after property damage
• Supportive, team-oriented work environment

Position Overview The Project Team Leader is responsible for managing assigned restoration projects in the field from initial setup through completion. You will lead technicians, coordinate daily production activities, communicate with customers and the office, properly document each loss, monitor drying and remediation progress, maintain equipment and vehicles, and ensure every project is performed safely, efficiently, and according to PuroClean standards. You will serve as one of the primary representatives of PuroClean on the job site. Candidates must be comfortable communicating with homeowners, property managers, commercial customers, insurance professionals, subcontractors, and other project stakeholders. This is not a desk-only management position.

Key Responsibilities Project & Jobsite Leadership

• Lead residential and commercial restoration projects from setup through completion
• Organize crews, equipment, materials, and daily jobsite activities
• Establish efficient job flow and clearly communicate daily objectives to technicians
• Perform and supervise water mitigation, structural drying, demolition, cleaning, fire and smoke restoration, mold remediation, odor control, contents handling, and related restoration services
• Monitor project progress and adjust equipment or work plans as conditions change
• Ensure work is completed according to PuroClean procedures, industry standards, project requirements, and applicable safety practices
• Maintain clean, organized, and professional jobsites at all times

Customer Service

• Serve as a professional on-site representative of PuroClean
• Explain the restoration process to customers in a clear and respectful manner
• Provide regular project updates and address customer concerns promptly
• Treat customers and their property with professionalism, empathy, and care
• Identify additional legitimate customer needs and communicate appropriate service recommendations
• Help deliver a world-class customer experience from arrival through project completion

Documentation & Communication

• Complete job documentation accurately and on time
• Take and upload required photos throughout the project
• Record moisture readings, equipment placement, daily monitoring information, notes, customer approvals, and other required documentation
• Maintain accurate job files using smartphones, tablets, and company software
• Communicate job progress, challenges, customer concerns, and changes in scope to management
• Coordinate effectively with office staff, project managers, technicians, subcontractors, and other team members

Team Leadership

• Lead by example on every job
• Train, coach, and mentor restoration technicians
• Assign tasks and ensure team members understand the scope of work
• Hold team members accountable for safety, quality, productivity, documentation, and professionalism
• Help develop technicians into future lead technicians and project leaders
• Promote a positive, respectful, and accountable team culture

Equipment, Vehicles & Company Assets

• Properly set up, operate, monitor, clean, and maintain restoration equipment
• Ensure equipment is accounted for when placed and removed from jobsites
• Maintain clean and organized company vehicles
• Perform routine vehicle and equipment inspections
• Report damaged, missing, or malfunctioning equipment promptly
• Help maintain the warehouse and company facility in an organized and professional condition

What We're Looking For Our ideal Project Team Leader is:

• A strong hands-on leader who is comfortable directing a crew
• Dependable, punctual, and accountable
• Professional when interacting with customers
• Calm and organized in emergency situations
• Detail-oriented with strong documentation habits
• Comfortable using smartphones, tablets, and job-management applications
• Able to manage multiple priorities and deadlines
• Willing to learn and continue developing professionally
• Able to coach others while also accepting coaching and feedback
• Safety-conscious and committed to doing the job correctly

Qualifications Preferred Experience

• 2+ years of restoration, mitigation, construction, remediation, or related field experience preferred
• Previous experience leading technicians or crews strongly preferred
• Experience with water mitigation and structural drying strongly preferred
• Experience with fire/smoke, mold remediation, contents, demolition, or biohazard services is a plus
• Familiarity with insurance restoration and proper job documentation is a plus

Certifications IICRC certifications are highly valued. Preferred certifications include:

• WRT – Water Damage Restoration Technician
• ASD – Applied Structural Drying
• AMRT – Applied Microbial Remediation Technician
• Additional IICRC certifications are a plus

Candidates without all certifications may still be considered based on restoration experience, leadership ability, and willingness to complete required training. Required

• Valid driver's license and acceptable driving record
• Ability to reliably report to assigned jobsites throughout the service area
• Ability to use a smartphone or tablet for job documentation
• Ability to communicate professionally with customers and coworkers
• Ability to lift and carry at least 50 lbs.
• Ability to stand, walk, bend, kneel, climb, and perform physical restoration work for extended periods
• Ability to work in residential and commercial environments affected by water, fire, smoke, mold, debris, and other property-loss conditions
• Ability to properly use PPE and follow company safety procedures
• Ability to participate in an on-call rotation, including occasional evenings, weekends, and holidays when emergency losses occur

Success in This Role Looks Like A successful Project Team Leader:

• Completes projects safely and efficiently
• Keeps job documentation complete and current
• Communicates before problems become surprises
• Protects company equipment and vehicles
• Controls unnecessary labor and material costs
• Develops technicians into stronger team members
• Maintains professional and organized jobsites
• Earns customer trust
• Takes ownership of assigned projects
• Consistently represents the PuroClean brand at a high level

Grow With Us We are not simply looking for someone to fill a position. We are looking for someone who wants to build a career in the restoration industry. A high-performing Project Team Leader can develop toward increased responsibility in areas such as Senior Team Leader → Project Manager → Estimator → Operations Management. If you are experienced, dependable, customer-focused,