Supervisor

DESCRIPTION

At Chick-fil-A Madison Street, leadership means serving others first and creating an environment where both guests and team members feel welcomed and supported. We are seeking a Supervisor who fits our culture- someone who leads with positivity, takes ownership during a shift, and ensures the restaurant operates efficiently and safely. Supervisors play a key role in ensuring the restaurant runs smoothly by overseeing shifts, coaching team members, managing cash procedures, and maintaining the welcoming atmosphere Chick-fil-A is known for. This role also includes opening/closing the store, making sure all procedures are completed accurately and the team is set up for success

Responsibilities include:

• Oversee restaurant operations during shifts and ensure smooth execution.
• Open and close the restaurant following established procedures.
• Count and verify cash drawers and ensure proper cash handling procedures are followed.
• Coach and support Team Leaders and Team Members throughout the shift.
• Maintain a welcoming and positive atmosphere for both guests and team members.
• Address and resolve guest concerns with professionalism and care.
• Ensure team members follow operational procedures and brand standards.
• Monitor restaurant cleanliness, food safety, and overall guest experience.
• Communicate effectively with leadership regarding shift performance and team needs.
• Lead by example in hospitality, work ethic, and teamwork.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed on Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work directly with a Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• Scholarship Opportunities
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

REQUIREMENTS

• Minimum 18+ years old
• Previous supervisory or leadership experience
• Strong communication and problem-solving skills
• Organized, dependable, and detail-oriented
• Positive attitude and servant-leader mindset
• Passion for serving guests and supporting a strong team culture
• Ability to multitask and manage multiple priorities during fast-paced shifts
• Attention to detail and commitment to operational excellence
• Ability to maintain a professional and welcoming environment for the team and guests

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.