Patient Services Associate - PRI Adult Inpatient

Clinical Staff - Nursing

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) General Adult Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.

Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL General Adult Inpatient Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Qualifications

Minimum Qualifications:

• High School Diploma, GED, or formal education equivalent
• 1 year of patient care work experience in the Health Care field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses

Responsibilities:

• Assists patients with direct patient care.
• Accepts direction from RN and team members and follows through on delegated patient care activities.
• Provides appropriate grooming/oral hygiene and comfort measures and assists patients with mobility-related activities.
• Accurately and promptly documents all patient care tasks, vital signs, ADLs, wave tests, and I & O's per unit and department standards.
• Obtains patient report and communicates with RN regarding patient care. Informs nurse of patient requests or complaints.
• Carries out Plan of Care for patient using a Multidisciplinary Approach delegated by Team Leader.
• Communicates effectively with other team members to facilitate patient care.
• Assists patients and visitors with information and/or solutions to problems.
• Serves as a resource to support department members in performance of duties.
• Notifies appropriate staff of problems requiring prompt intervention.
• Assists with admission, transfer, and discharge of patients.
• Transports patients to other areas of the hospital as directed.
• Performs other duties as assigned.

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status

Special Instructions to Applicants: Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Adult Maltreatment, Annual TB Screening, Child Maltreatment, Criminal Background Check, Substance Abuse Testing. This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Standing, Talking, Walking

Frequent Physical Activity

Manipulate items with fingers, including keyboarding, Sitting

Occasional Physical Activity

Kneeling, Lifting, Pulling, Pushing

Benefits Eligible

Yes

University of Arkansas for Medical Sciences