Monitoring Center Operator

Job Description

Job Description

Job Overview:

GM Sectec, the fastest growing security and technology provider in Latin America and the Caribbean, is looking for Operators to manage intrusion alarms received from commercial systems. Attend all activations generated by the alarm systems. Validate activations through the use of videos.

Responsabilities:

• Attend all activations generated by the alarm systems. Validate activations through the use of videos.
• Guarantee the fulfillment of all the tasks to sustain UL certification.
• Comply with all established protocols.

Requirements:

• Experience in handling computers and Microsoft Office applications (Word, Excel).
• Excellent communication and writing skills in English and Spanish.
• Ability to use the telephone switchboard.

We are an Equal Employment Opportunity Employer.

Job Type: Full-time

Clasification: No-exempt

Pay: $12.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift
• Overtime
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person