Customer Service Representative

Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join an onsite Customer Care Center in Daleville, Indiana. This position serves as a first point of contact for customers, providing professional support for a variety of account, transaction, and digital banking inquiries.

The ideal candidate has previous call center or high-volume customer service experience, strong communication and problem-solving skills, and the ability to navigate multiple computer systems while assisting customers. This is a fast-paced, metrics-driven environment where accuracy, professionalism, and excellent customer service are essential.

Responsibilities

• Handle a high volume of inbound customer calls in a fast-paced call center environment.
• Assist customers with account inquiries, balances, transactions, transfers, and general account information.
• Provide support for online and mobile banking, including password resets and basic troubleshooting.
• Research and resolve customer questions, concerns, and account-related issues.
• Use active listening and conflict resolution skills to de-escalate challenging customer interactions professionally.
• Navigate multiple systems, screens, and applications while assisting customers over the phone.
• Accurately document customer interactions and actions taken within internal systems.
• Process customer requests and transactions accurately while following established procedures.
• Identify customer needs and recommend appropriate products or services when applicable.
• Meet established call center performance, quality, and customer service expectations.
• Participate in ongoing training and coaching related to policies, procedures, and system updates.

Qualifications

• High School Diploma or GED required.
• Previous experience handling high-volume inbound call s in a call center or customer service environment.
• Strong verbal communication skills and professional phone presence.
• Excellent active listening, problem-solving, and conflict resolution skills.
• Ability to professionally de-escalate and resolve customer concerns.
• Strong computer skills with the ability to navigate multiple applications and screens simultaneously.
• Accurate data entry and documentation skills.
• Basic proficiency with Microsoft Office applications.
• Ability to multitask effectively while maintaining attention to detail.
• Comfortable working in a structured, metrics-driven environment.

Schedule & Work Environment

• Location: Onsite in Daleville, Indiana
• Environment: Professional, fast-paced corporate call center
• Operating Hours: Monday through Friday, 8:00 AM6:00 PM
• Saturday Rotation: 9:00 AM1:00 PM, with alternate time off provided during the week
• Training: Approximately 2 weeks, typically 8:00 AM4:30 PM
• Schedules after training may vary based on business needs, with many new hires working approximately 9:30 AM6:00 PM
• Business casual dress code
• Onsite café available
• Employees work closely with onsite leadership and team members

What We're Looking For

Successful candidates will be customer-focused, dependable, technically comfortable, and confident communicating over the phone . This position is a strong fit for someone who enjoys helping customers, can remain calm during difficult conversations, and is comfortable balancing customer service with accuracy and productivity expectations.

This is a Contract to Hire position based out of Daleville, IN.

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Daleville,IN.

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.