Director of Operations

Director of Operations (Long Beach Amphitheater)

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Directs, supervises, and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services; Event Services, including ADA compliance; Public Safety; Security; IT, Custodial Services and Parking Departments.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Implements and updates facility rules, regulations, policies, and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment, and vehicles.
• Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Provides yearly inventory of all equipment.
• Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes, and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems, and policy changes.
• Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and/or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers.
• Develops and implement preventive maintenance schedules, emergency procedures, safety, and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling, or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Serves as MOD (Manager on Duty) as required.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• Bachelor's Degree from technical college with major in Management or Maintenance Engineering.
• Minimum of 2 years' experience in Supervising or Managing in a similar facility. Additional experience may be substituted for education.
• Supervisory experience required.

Skills and Abilities

• Excellent organization skills.
• Ability to prioritize and to manage multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
• Ability to work with limited supervision and as a team member.
• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Location: On-site Long Beach Amphitheater

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.