Houseperson

House Attendant Opportunity at Wyndham Boston Beacon Hill

Embark on a vibrant career at Wyndham Boston Beacon Hill, where excellence is not just a goal but a promise to create extraordinary experiences! With 304 well-appointed guest rooms and eight versatile meeting spaces, totaling 5,678 sq ft, our hotel provides an inspiring workplace that seamlessly blends comfort, commitment, and a distinctive culture. What sets us apart? Our unwavering dedication to cultivating a positive workplace culture, comprehensive benefit plans, including a 401k with a company match, and enticing bonus programs designed to recognize your dedication. We are actively seeking talented individuals with a genuine passion for service to join our dynamic team. Our Core Values center around personal development, building a sense of community, and a sincere desire for the success of every team member. Be a part of a team where each member plays a pivotal role in delivering exceptional service and crafting memorable experiences for our guests. Explore the exciting career possibilities that await you with Pyramid Global Hospitality at Wyndham Boston Beacon Hill. Your journey towards a fulfilling career starts here!

An Invitation to Be the Backbone of a Property That Never Stops Moving

In 2027, we are not just maintaining a hotel. We are building the behind-the-scenes operation that makes a lifestyle brand actually work. Our property is undergoing a full-scale reinvention into a lifestyle brand Tapestry by Hilton, and behind every curated guest room, every spotless lobby, every perfectly set event space, there is a House Attendant making sure the machine runs without a single hiccup.

We are looking for the person who keeps everything moving. This is not a role for someone who wants to stay in one spot and do the minimum. This is for the hospitality professional who understands that the public areas, the hallways, the back-of-house corridors, the linen supply, the trash runs, the room board flips are what keep a 304-room hotel operating at a level guests notice and appreciate, even if they never see you doing it. If you have ever taken pride in a lobby floor so clean it reflected the chandelier above it, if you have ever restocked a linen closet and organized it the right way because you knew it would save the whole team time, if you understand that your work is the invisible foundation that holds everything together, keep reading. This role was written for you.

The Vision: From Hotel Maintenance to Lifestyle Brand Operations

The era of back-of-house being an afterthought is over. In a lifestyle brand, every inch of the property matters. Guests notice when a hallway smells fresh. They notice when the elevator is spotless. They notice when the lobby restroom looks like it was cleaned five minutes ago, even at 11 PM on a Saturday. The properties that win in this space are the ones where the behind-the-scenes team operates with the same pride and precision as the guest-facing staff.

Our 2027 transformation will hold every area of this hotel to the same lifestyle standard, front of house and back of house alike. We need House Attendants who do not just understand this expectation but who embrace it as a personal standard.

About Pyramid Global Hospitality

Pyramid Global Hospitality is a people-first company managing over 230 properties worldwide. We are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, and wellbeing. We offer comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays, plus ongoing training and development to help you build a career that matches your ambition.

About Property

Our hotel is a 304-room property currently in transition to a lifestyle brand, with eight versatile meeting spaces totaling 5,678 sq ft, located in one of Boston's most historic and culturally rich neighborhoods. Our team lives by Core Values centered on personal development, community, and the genuine success of every team member. As part of our lifestyle brand transition, we are elevating standards across every area of the property, from guest-facing spaces to back-of-house operations, to deliver a seamless, design-forward experience throughout.

Your Role: The Engine That Keeps This Property Running

As a House Attendant, you are responsible for the cleanliness and operational readiness of all public areas, back-of-house spaces, and support functions that keep the hotel running at its best. You will work closely with the housekeeping team, engineering, and operations to ensure that every corner of the property reflects the quality and care of a lifestyle brand. This is where hustle meets standards.

Public Area Cleaning & Maintenance

• Clean, maintain, and inspect all public areas including the lobby, front entrance, hallways, elevators, stairwells, public restrooms, fitness center, business center, and common areas throughout your shift.
• Vacuum, mop, sweep, dust, and polish all surfaces and flooring to maintain a consistently high standard of cleanliness and presentation across the property.
• Monitor and restock public restrooms with supplies, ensuring they remain clean, fresh, and fully stocked at all times, including during peak hours.
• Empty trash and recycling receptacles throughout public areas and back-of-house spaces on a regular schedule and as needed.
• Clean and maintain all glass, mirrors, fixtures, and hardware in public-facing areas to ensure everything looks sharp and well-maintained.
• Report any maintenance issues, damage, spills, safety hazards, or items requiring repair to the Housekeeping Supervisor or Engineering immediately.

Linen & Supply Operations

• Deliver clean linens, towels, amenities, and supplies to guest room floors and housekeeping closets, ensuring Room Attendants have everything they need to complete their assignments efficiently.
• Collect soiled linens and terry from guest floors and transport them to the laundry area or designated pickup points according to hotel procedures.
• Organize and maintain linen closets on each floor, keeping them neat, stocked to par levels, and properly labeled.
• Assist with laundry operations as needed, including sorting, washing, drying, folding, and distributing linens and terry.
• Monitor and communicate supply levels to the Housekeeping Supervisor, flagging any shortages before they impact operations.

Back-of-House & Support Functions

• Maintain cleanliness and organization of all back-of-house areas including housekeeping offices, storage rooms, loading docks, service corridors, and employee areas.
• Handle trash removal and compactor operations for the property, ensuring waste is managed efficiently and in compliance with all health, safety, and environmental regulations.
• Assist with room board flips, furniture moves, mattress rotations, and deep cleaning projects as directed by the Housekeeping Supervisor or management.
• Support event and banquet setups and breakdowns by assisting with furniture placement, linen delivery, and post-event cleaning as needed.
• Respond promptly to any urgent cleaning requests from the front desk, management, or other departments, including spill cleanups, guest area touch-ups, and emergency sanitation needs.

Safety & Standards Compliance

• Follow all health, safety, and sanitation protocols, including proper use of cleaning chemicals, personal protective equipment, and infection control procedures.
• Adhere to OSHA guidelines and hotel safety policies, including proper lifting techniques, wet floor signage, and hazardous material handling.
• Participate in ongoing training programs related to safety procedures, cleaning techniques, brand standards, and operational best practices.
• Maintain all equipment, including floor machines, vacuums, carts, and cleaning tools, in good working condition and report any equipment issues immediately.
• Follow lost and found procedures for any items discovered during cleaning, ensuring proper documentation and secure handling.

Who You Are

You are the person who keeps things running. You do not need someone standing over you to hold a high standard. You take pride in a clean floor, an organized closet, and a property that looks right from every angle. You understand that your work is what allows everyone else to do their jobs well. When the Room Attendants have everything they need on their carts, when the lobby looks flawless at 6 AM and still looks flawless at midnight, when the back of house is organized and efficient, that is because of you. You may not always be in the spotlight, but you know the property does not run without you.

What are we looking for?

Required Qualifications

• Previous housekeeping, custodial, or cleaning experience in a hotel, resort, hospital, or similar environment preferred but not required. We will train the right person who brings the right work ethic.
• Strong work ethic, reliability, and a willingness to take on a physically demanding role with a positive attitude.
• Ability to