Customer Operations Coordinator

Who We Are
At Spindrift, we're making every beverage a positive force of nature. Founded in 2010, we believe the best flavors come directly from nature. That's why every Spindrift beverage is made the hard way-with real squeezed fruit, never from concentrate. From sourcing the best-tasting fruit globally to maintaining a carefully honed manufacturing process, we believe in doing things the hard way, the intentional way, the better albeit more challenging way, the right way - because, in the end, it's worth it. Spindrift® sparkling water is available nationwide, and Spindrift® Tea and Spindrift® SODA are available in select markets. We are also a proud member of 1% for the planet, donating to environmental causes. Spindrift is headquartered in Newton, MA.


The Role
We are looking for a team-oriented individual to join our Customer Service in-house operations. Reporting to the Director of Customer Operations, the Customer Operations Coordinator plays a critical role in the execution of customer orders and fulfillment operations across the company's distribution network. This position is responsible for managing the end-to-end order lifecycle, ensuring customer orders are accurately processed, fulfilled, and delivered while balancing customer requirements, inventory availability, transportation constraints, and operational priorities. The role serves as a key liaison between Sales, Supply Chain, Logistics, Finance, and Customers to ensure exceptional service levels and operational execution. Success in this position requires strong critical thinking, systems expertise, problem-solving capabilities, and the ability to manage multiple priorities with a sense of urgency in a fast-paced environment.


What You'll Own

Order Lifecycle Management

• Manage the end-to-end execution of customer orders from receipt through fulfillment, shipment, delivery, and invoicing.
• Monitor and prioritize a high volume of customer orders across multiple fulfillment locations and customer ship-tos.
• Ensure customer orders are processed accurately and in compliance with customer-specific requirements and service expectations.
• Proactively identify and resolve order exceptions, fulfillment constraints, and shipment delays to minimize customer impact.

Customer & Operational Support

• Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution.
• Partner with Sales and Customer teams to manage customer-specific programs, product launches, and service requirements.
• Coordinate customer compliance requirements, routing instructions, delivery appointments, and portal-based order management activities.
• Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies.

Logistics & Fulfillment Coordination

• Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners.
• Monitor shipment execution and delivery performance to ensure orders are delivered on time and in full.
• Investigate and resolve transportation, warehousing, and fulfillment issues impacting customer service

Cross-Functional Collaboration & Continuous Improvement

• Identify process improvement opportunities that increase efficiency, improve service levels, and reduce operational risk.
• Participate in projects related to systems enhancements, process optimization, and operational scalability

Requirements

Who You Are

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or related field preferred.
• 2-5 years of experience in order management, customer operations, logistics, supply chain, or related operational roles.
• Experience working within ERP systems, EDI platforms and customer portals strongly preferred.
• Strong understanding of order-to-cash processes, fulfillment operations, and customer service execution.
• Able to manage multiple priorities and deadlines in a fast-paced, high-growth environment.
• Demonstrated problem-solving and analytical skills with the ability to make sound operational decisions.
• Strong Microsoft Excel and business systems proficiency.
• Excellent written and verbal communication skills.
• Highly organized and detail-oriented with strong follow-through.
• Strong sense of ownership and accountability.
• Customer-focused mindset balanced with operational decision-making.
• Able to navigate ambiguity and changing priorities.
• Collaborative team player with strong relationship-building skills.
• Continuous improvement mindset with a desire to enhance processes and drive operational excellence.

Benefits

Compensation & Benefits

Base Salary: $55,000-$60,000, plus annual incentive

This range reflects the expected hiring range for this role in the Greater Boston area. Final compensation will be based on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays, vacation, sick, personal, and parental leave
• Annual allowances for product, wellness, professional development, and social justice education
• Voluntary life and disability coverage