Front Desk Coordinator

Job Description

Job Description

CATEGORY: Non-Exempt

REPORTS TO: Office Manager, Tour Desk

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

Click here to meet the Spinnaker Family! Testimonials from team members from various locations and roles. Could you see yourself joining our team?

JOB DESCRIPTION SUMMARY

The position is responsible for overseeing the daily operations of the Welcome Center and Tour Reception desk(s). Present a cordial and professional manner to guests and provide excellent customer service maintaining a pleasant working atmosphere.

DUTIES AND RESPONSIBILITIES

• Perform all operational opening and closing functions for the Welcome Center and/or Tour Reception desks
• Reconfirm arrivals via phone and prepare arrival packets
• Update guest demographic information in SPI
• Check in all guests arriving on “mini vac” packages
• Qualify guests upon arrival
• Obtain referrals from tours and “mini vac” arrivals
• Distribute gifting premiums to pre-gifted tours
• Greet all inbound tours
• Record sales attendance
• Resolve concerns/challenges related to tour qualifications and gifting eligibility, distribute gifts as appropriate
• Perform audits of premiums to ensure control of inventory
• Check in/out tours, data enter sales personnel and update tour information in SPI
• Perform data entry audits of tour information and distribution of gifts in SPI for accuracy
• Sell tickets & make reservations at area restaurants and attractions
• Send daily recap reports
• Promote and encourage a teamwork environment daily
• Participate in company trainings as requested
• Cover other tour desks and locations if necessary or as seasonal volume shifts
• Provide excellent hospitality and customer service to all property guests
• Maintain open and positive communication with other site departments such as sales, marketing, and operations to ensure resolution of any customer issues
• Perform other related duties & special projects as requested by manager
• Maintain an appropriate and neat appearance of the daily uniform

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• HS Diploma or GED equivalent. Significant experience may substitute for education
• Ability to establish priorities, work independently, and proceed with objectives
• Ability to communicate effectively, both orally and in writing
• Excellent computer skills to include MS Office
• Attention to detail
• Positive and friendly attitude
• Maintain an organized and professional workspace
• Excellent work ethic to include dependability, ownership of tasks to completion, appropriate sense of urgency, willingness to assist others and trustworthiness
• Flexibility on availability – the ability to switch work schedule based on seasonal volume and/or coverage for co-workers
• Ability to adapt to changing environment

OPTIONAL SKILLS A PLUS

• Knowledge of Spinnaker Resorts and/or the timeshare industry
• Hospitality experience a plus
• Prior experience in sales/customer service

WORKING CONDITIONS AND ENVIRONMENT

Physical Demands:

Primary functions require sufficient physical ability and mobility to work in a front desk setting; to stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull up to 30 pounds of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate information.

Vacation:

Vacation is generally unavailable during peak time.

Memorial Day through Labor Day

Working Conditions:

Full time position.

Varied work schedules to include evening, holiday, and weekend hours. Occasional overtime may be required based on business demands.

Environment:

Work is performed primarily in a fast-paced environment with frequent interruptions.

BENEFITS (if eligible)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules