Collector/Resolution Specialist

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Diversity, Equity, & Inclusion: In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience. Job Summary We are looking for energetic, results‑driven individuals to join our collections team. Many people from a variety of backgrounds have succeeded in this role, so you don't need prior collections experience just a high school diploma, a positive attitude, and a drive to succeed. Responsibilities Help consumers resolve accounts via phone, email, and mail. Handle inbound calls and assist with questions and payments. Track all communications and keep accurate account records. Recommend next steps and generate repayment documents when needed. Compensation and Benefits Base Pay: up to $18.50 per hour with no draw against your base. Bonus Potential: $1,500+ per month for on‑target performers (performance‑based; tied to goals and attendance). Collaborative, supportive team environment. Career growth opportunities in a stable, growing company. Requirements Clear, professional communication skills. Strong problem‑solving and customer‑service abilities. Ability to work independently and meet goals. High school diploma or GED. Position type: Full‑time, non‑exempt. Location: Brock & Scott, PLLC - Wilkesboro. Shift: not applicable. This position is currently accepting applications. #J-18808-Ljbffr