Inside Contractor Sales

Job Description

Job Description

Contractor Sales Associate

Building Partnerships That Build Our Communities

At Cascade, we don't simply supply building materials.

We help contractors build homes, businesses, schools, farms, and the communities where we live and work.

Our contractor customers depend on us to keep their projects moving. Every delivery, every estimate, every product recommendation, and every order we fill impacts someone's schedule, budget, and reputation. They count on Gold Beach to provide knowledgeable advice, quality products, dependable service, and people they can trust.

That trust is earned one relationship at a time.

As a Contractor Sales Associate, you are more than a salesperson—you are a trusted resource and business partner. Your ability to understand your customer's business, anticipate their needs, and provide accurate, timely solutions helps create lasting relationships that strengthen both their success and ours.

Our Purpose

Cascade has earned a reputation for delivering exceptional customer service throughout the communities we serve. Our contractor customers return because they know they will receive knowledgeable guidance, dependable service, and a team committed to helping them succeed.

Every interaction is an opportunity to create a lifelong Customer Advocate.

By consistently following our Seven Steps of Customer Service , demonstrating product expertise, and building strong relationships, we become an extension of our customers' businesses.

When our contractors succeed, Gold Beach succeeds.

Living Our Core Values

Everything we do is guided by four Core Values that define who we are.

Integrity

We earn trust by doing what we say we will do.

We provide honest recommendations, accurate pricing, dependable follow-through, and accountability in every interaction.

Our contractor customers rely on us to keep our commitments because their reputation often depends on ours.

Community

As a family-owned company, we believe strong communities are built through strong partnerships.

We support local contractors, builders, property owners, and businesses by helping them complete projects that improve the communities we proudly serve.

We also support one another, recognizing that teamwork creates better outcomes for both customers and teammates.

Engagement

Professional contractors expect knowledgeable partners.

We continually expand our product knowledge, learn about new building products and technologies, communicate effectively, and look for opportunities to improve the customer experience and our business.

We actively collaborate with store teams, purchasing, operations, and vendors to provide complete solutions.

Experience

Every quote, every phone call, every order, every delivery, and every conversation contributes to the Gold Beach experience.

Our goal is to make doing business with Gold Beach easy, dependable, and valuable.

We strive to become the first call our contractor customers make because they know they can trust us to help them succeed.

Position Summary

The Contractor Sales Associate is responsible for developing and maintaining strong relationships with professional contractors by delivering exceptional customer service, living Gold Beach's Core Values, and consistently executing the Seven Steps of Customer Service.

This position assists contractors with product selection, quotations, purchases, special orders, and project solutions while generating sales, supporting store operations, merchandising assigned areas, and collaborating with teammates to ensure outstanding service and operational excellence.

The Contractor Sales Associate serves as a trusted advisor who helps customers complete projects successfully while creating lifelong Customer Advocates.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Functions and Responsibilities

At Gold Beach, every responsibility—whether preparing a quote, helping load materials, coordinating a special order, answering the phone, or supporting a teammate—contributes to creating Customer Advocates. The essential functions below describe how Contractor Sales Associates bring our Core Values to life every day.

Integrity – Delivering Reliable Solutions

• Consistently perform Gold Beach's Seven Steps of Customer Service.
• Prepare accurate quotations, sales orders, invoices, and customer transactions.
• Process account charges, cash sales, returns, exchanges, and special orders accurately.
• Follow through on customer commitments and communicate proactively regarding product availability, delivery timelines, and order status.
• Maintain honesty, professionalism, and accountability in every customer interaction.
• Follow company policies, operational procedures, and safety standards.

Community – Building Long-Term Partnerships

• Develop lasting relationships with contractors, builders, property managers, and commercial customers.
• Learn each customer's business to better anticipate their needs and provide personalized service.
• Answer telephones professionally and assist customers with confidence and urgency.
• Collaborate with store departments, yard personnel, purchasing, and delivery teams to ensure seamless customer service.
• Represent Gold Beach professionally within the communities we proudly serve.

Engagement – Becoming the Trusted Expert

• Continue expanding knowledge of lumber, building materials, hardware, and industry products.
• Stay informed on new products, promotions, pricing, vendor programs, and industry trends.
• Assist contractors in locating products, recommending solutions, and coordinating special orders.
• Maintain awareness of inventory levels and communicate product availability.
• Participate in merchandising, receiving, stocking, and maintaining assigned work areas.
• Communicate effectively with management and teammates regarding customer needs and operational priorities.
• Look for opportunities to improve processes and strengthen customer relationships.

Experience – Creating Customer Advocates

• Deliver exceptional service that exceeds customer expectations.
• Provide timely, accurate responses to contractor requests and project needs.
• Support daily operational priorities established by store leadership.
• Maintain organized, clean, and professional sales and contractor service areas.
• Help create an environment where customers enjoy doing business and teammates enjoy working.

Required Skills & Competencies

Successful Contractor Sales Associates demonstrate:

• Outstanding customer service and relationship management skills.
• Strong communication and active listening abilities.
• Excellent organizational skills and attention to detail.
• Effective time management with the ability to manage multiple projects and deadlines.
• Strong analytical and problem-solving skills.
• Professional negotiation and conflict resolution skills.
• Ability to build trust with contractors and commercial customers.
• Adaptability in a fast-paced retail and contractor sales environment.
• Commitment to Gold Beach's Core Values and customer service philosophy.

Minimum Qualifications

• High School Diploma, GED, or vocational school graduate preferred.
• Minimum one (1) year of experience in the building materials, hardware, construction, or related industry preferred.
• Previous retail, contractor, sales, or customer relationship experience preferred.
• Knowledge of retail computer systems; experience with Microsoft Office applications is beneficial.
• Demonstrated commitment to exceptional customer service.
• Strong communication, organizational, and multitasking skills.
• Ability and willingness to work flexible schedules, including evenings, weekends, and holidays, as business needs require.

Travel

No regular travel is required for this position.

Physical Requirements

Employees must be able to:

• Frequently stand and walk for extended periods, up to eight (8) hours per shift.
• Frequently lift and carry up to 50 pounds independently and occasionally lift up to 100 pounds with assistance when appropriate.
• Bend, stoop, squat, kneel, stretch, reach, push, and pull building materials and merchandise throughout the workday.
• Climb and descend ladders safely.
• Read plans, product information, computer screens, and written materials.
• Communicate effectively in person and by telephone.
• Work indoors and outdoors in varying temperatures and weather conditions.

Working Conditions

This position regularly works in contractor sales offices, retail sales floors, warehouses, lumber yards, and outdoor environments. Employees may be exposed to varying weather conditions, dust, noise, forklifts, moving equipment, and changing temperatures while maintaining a safe environment for customers and teammates.

Why Gold Beach?

Working in Contractor Sales at Gold Beach means becoming a trusted partner to the professionals who build our communities.

Every relationship you develop, every project you support, and every problem you solve contributes to the success of our customers and the reputation of Gold Beach.

When our contractors succeed, our communities grow.

When our teammates grow, Gold Beach grows.

Together, we don't simply supply building materials—we build lasting partnerships that strengthen the communities we proudly serve.

Equal Employment Opportunity

Gold Beach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work expected of employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Gold Beach reserves the right to modify, assign, or remove job responsibilities as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.