Desktop Support Engineer

Openkyber

An Desktop Support Engineer is responsible for Install, configure, and maintain desktops, laptops, Cisco Phones and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices Key Responsibilities Hardware and Software Management:

Install, configure, and maintain desktops, laptops, and peripherals. Deploy operating systems, software applications, antivirus tools, and updates. Perform imaging, provisioning, and decommissioning of devices

Collaboration and Documentation:

Work with IT teams and vendors to resolve escalated issues, maintain accurate ticketing records, and document procedures, configurations, and troubleshooting step

Cisco Phone Setup

Configure and deploy Cisco IP desk phones. Add and update user extensions in the phone system. Test voice lines and fix call quality issues. Patch network cables and check port settings.

Shipping Tasks

Pack broken or extra hardware safely. Create labels and process packages using UPS. Track outgoing and incoming shipments. Keep a log of all shipped inventory.

Required Skills

Experience with Windows and Mac OS, Microsoft 365, and endpoint management tools like Microsoft Intune
Knowledge of networking protocols, security systems, and desktop support software
Strong problem-solving, analytical, and communication skills to interact effectively with end-users and IT teams
Ability to work under pressure and manage multiple tasks simultaneously

Role Descriptions:

Desktop Support: Install, upgrade, and repair Windows computers.
Ticket Management: Manage L1 and L2 support tickets using IT service management tools.
Cisco Phone Setup: Configure and deploy Cisco IP desk phones. Add and update user extensions in the phone system. Test voice lines and fix call quality issues. Patch network cables and check port settings.
Shipping Tasks: Pack broken or extra hardware safely. Create labels and process packages using UPS. Track outgoing and incoming shipments. Keep a log of all shipped inventory.

Essential Skills:

Desktop Support: Install, upgrade, and repair Windows computers.
Ticket Management: Manage L1 and L2 support tickets using IT service management tools.

Desirable Skills:

IT Service Management Consulting

For applications and inquiries, contact:View email address on us.fitly.work

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Desktop Support Engineer in Virgin Islands vacancy

Chase Call Technician
...Must have a captain’s license and a thorough knowledge of the waters during the day and at night Experience maintaining diesel engines and 2 & 4 stroke outboard engines Working knowledge of 12v DC and 120v AC electrical systems An understanding of marine plumbing...
Suggested
Permanent employment
Full time
Worldwide
Flexible hours
Night shift
Virgin Islands
more than 2 months ago
Amazon Data Center Technician
...Job Overview The Data Center Technician supports the operation, maintenance, troubleshooting, and reliability of equipment and infrastructure within a data center environment. Responsibilities differ depending on whether the position focuses on server hardware...
Suggested
Night shift
Rotating shift
Warehouse Jobs Placement
Virgin Islands
5 days ago
Amazon Maintenance Technician
...Job Overview The Maintenance Technician supports the operation and reliability of facility equipment by performing inspections, troubleshooting, preventive maintenance, and repairs. The equipment involved varies by facility and position and may include mechanical...
Suggested
Night shift
Rotating shift
Weekend work
Afternoon shift
Warehouse Jobs Placement
Virgin Islands
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Desktop Support Engineer. Be the first to apply!