Technology Support Specialist

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Technology Support Specialist for our client. This position is fully onsite in Frankfort, KY. The work hours are 8:00am – 5:00pm, Monday through Friday. Candidates must be able to climb a ladder and be able to lift 50+ pounds. Our client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas. KNOWLEDGE & EXPERIENCE Ability to identify and troubleshoot defective equipment. Ability to identify and troubleshoot software and application issues. Determine and resolve hardware issues prior to deployment. Possess network room knowledge and experience. ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE Strong written and verbal communication skills. Ability to multi-task while taking phone calls in a fast-paced environment. Self-motivated. MINIMUM REQUIREMENTS Education: Bachelor's degree in computer science. Education Substitute: Associate degree with 2+ yrs. job related experience or High School Diploma with 4+ yrs. job related experience. OFFICE LOCATION AOC, 1001 Vandalay Drive, Frankfort, KY 40601 PRIMARY COUNTIES OF COVERAGE Statewide SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.) Network Operating Systems. Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP. General Understanding of the ITIL Framework. TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS 08:00 – 17:00 M-F Work is primarily performed in an office setting. #J-18808-Ljbffr Quantam