Senior Technical Project Manager

Job Description

Senior Technical Project Manager / Program Manager (Legacy Modernization)

Department: Enterprise Application Modernization / Program Management Office (PMO)

Project: Mainframe Case Management to Salesforce)

Dedicated Tool Stack: Salesforce (Service Cloud / Case Management) | Informatica | Automic (Atomic) Scheduler | MuleSoft | Relational Databases (SQL) | Mainframe

Location: Phoenix, Arizona

Position Overview

We are seeking a high-caliber Senior Technical Project Manager / Program Owner to serve as the single point of leadership ("Commander-in-Chief") for the modernization of our legacy mainframe case management system, Mainframe , into Salesforce .

This role blends executive program management, financial stewardship, product ownership, and hands-on technical fluency. You will own the program budget, drive vendor/resource allocations, steer executive stakeholders, and publish transparent weekly reporting. Critically, you must possess the technical acumen to understand and triage architectural roadblocks across our modernization stack—including Salesforce governor limits , Informatica data conversion pipelines , MuleSoft API interfaces , Automic batch schedules , and QA/UAT defect trends .

Key Roles & Responsibilities

1. Executive Leadership & Stakeholder Management

• Serve as the central authority and primary escalation point for all business sponsors, agency executives, operations directors, and technical leads.
• Manage competing priorities among disparate stakeholder groups, aligning operational casework requirements with enterprise IT standards and budget guardrails.
• Lead weekly steering committee meetings, executive briefings, and program governance reviews.
• Author and distribute comprehensive weekly executive status reports, program health scorecards (budget, schedule, scope, quality), and actionable RAID (Risks, Assumptions, Issues, Dependencies) logs.

2. Budget, Financial Governance & Resource Management

• Own the total cost of ownership (TCO) and capital expenditure budget for the modernization initiative.
• Track project burn rates, financial forecasting, invoice reconciliation, and cost variance analysis against planned baselines.
• Oversee resource planning and vendor performance, ensuring systems integrators, contractors, and internal engineering teams hit delivery milestones within contracted hours.
• Manage contract deliverables, change requests (CRs), and statement-of-work (SOW) compliance.

3. Technical Literacy, Workstream Triage & Issue Resolution

• Lead technical triage sessions and cut through complexity to resolve cross-workstream bottlenecks:
• Salesforce: Understand architecture constraints, customization vs. out-of-the-box trade-offs, security/sharing complexities, and deployment blockers.
• Informatica & Staging: Comprehend data migration throughput issues, mapping bottlenecks, transformation errors, and legacy conversion exceptions.
• MuleSoft Interfaces: Understand payload failures, endpoint connectivity, API latency, and contract alignment between systems.
• Automic (Atomic) Batch Schedulers: Track batch window run times, job failure dependencies, and automated alerting hurdles.
• QA & Defect Triage: Chair defect triage boards with QA leads, developers, and BAs; enforce severity/priority standards to unblock test execution and UAT.

4. Product Ownership, Scope & Roadmap Governance

• Define and defend the project roadmap, distinguishing critical Minimum Viable Product (MVP) capabilities from post-launch enhancements.
• Own scope control: evaluate proposed business changes against budget, technical debt, and cutover timelines to prevent scope creep.
• Partner with the Salesforce Agile BA to ensure user stories, technical enablers, and acceptance criteria meet strategic business objectives.
• Make authoritative decisions on legacy data conversion cutoffs (e.g., determining what volume of historical cases convert vs. archive).

5. Delivery, Cutover & Release Governance

• Maintain an integrated master schedule (IMS) aligning Agile sprint cycles with rigid waterfall milestones (procurement, cutover gates, regulatory audits).
• Plan and direct dry runs, volume performance testing, and mock cutovers leading up to final production deployment.
• Author the executive go/no-go criteria and command the cutover war room during production release windows.

Qualifications & Skill Requirements

Core Experience & Leadership

• Enterprise Modernization Track Record (8+ years):
• Proven experience leading large-scale, complex software delivery programs, specifically legacy mainframe-to-cloud core replacements.
• Proven background managing projects with budgets exceeding 5M–15M+.

• Dual PM / Product Owner Capabilities:
• Demonstrated ability to pair traditional PM rigor (budgets, schedules, risk registers, executive status decks) with Agile product ownership (backlog prioritization, MVP definition, trade-off analysis).
• Technical Breadth & Stack Fluency:
• Solid working knowledge of the modern integration and data landscape; ability to lead architectural discussions without needing code-level expertise.
• Direct project experience involving Salesforce (preferably Service Cloud or large Case Management engines).
• Direct project experience involving enterprise ETL tools ( Informatica ), middleware/APIs ( MuleSoft ), batch schedulers ( Automic / UC4), and legacy Mainframe extraction/conversion.
• Financial & Contractual Acumen:
• Expertise in project accounting, Earned Value Management (EVM), vendor milestone validation, and resource forecasting.

Professional Competencies

• Executive gravitas: capable of commanding meetings with C-suite stakeholders and pushing back diplomatically on unrealistic demands.
• High crisis tolerance: calm under pressure when high-severity defects or cutover delays emerge.
• Master-level written and visual reporting skills using Jira, Confluence, Microsoft Project/Smartsheet, and executive presentation tools.

Preferred Certifications

• Project Management Professional (PMP) or Program Management Professional (PgMP)
• Certified Scrum Product Owner (CSPO) or PMI-Agile Certified Practitioner (PMI-ACP)
• Salesforce Certified Associate or Salesforce Certified Administrator (demonstrating platform literacy)