Guest Services Representative - Full Time

Guest Services Representative - Full Time

MIDWAY, UT 84049

Guest Services Representative

We are seeking a friendly, professional, and service-oriented Guest Services Representative to create exceptional guest experiences at Zermatt Resort. As the first point of contact for many guests, this role is responsible for providing outstanding customer service, assisting with reservations and front desk operations, and supporting resort activities to ensure a memorable stay.

Welcome guests and provide a positive first impression of the resort

Perform guest check-in and check-out procedures accurately and efficiently

Manage reservations, guest inquiries, and special requests

Provide information regarding resort amenities, activities, and local attractions

Address guest concerns and resolve issues with professionalism and excellent customer service

Assist with bell services, resort activities, and shuttle transportation as needed

Maintain a clean, organized, and professional front desk environment

Uphold resort service standards and policies at all times

1 year of customer service experience preferred

Previous hotel, resort, or hospitality experience preferred

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Ability to multitask and remain professional in a fast-paced environment

Valid driver's license required

Flexible schedule with availability for weekends, holidays, and varying shifts

Ability to stand and walk for extended periods

Ability to lift and carry up to 30 pounds

Ability to operate resort vehicles and shuttle transportation when required

Ability to work flexible hours, including evenings, weekends, and holidays

The Resort functions seven days a week and may require early mornings, evenings, weekends, and holidays. All employees, both management and hourly, must realize that, at times, it may be necessary to adjust schedules to meet business demands.

Wasatch Springs Management Holdings, LLC (Zermatt Utah Resort & Spa) is an Equal Opportunity Employer

The Guest Services Representative plays a key role in delivering exceptional hospitality by creating welcoming guest experiences, supporting resort operations, and ensuring guest satisfaction throughout each stay.