Investigator (Full-time, SeaWorld San Diego)

Responsibilities Detect and contact shoplifters following the five elements of apprehension Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests Conduct personnel surveillance in support of investigator or uniform security activities Complete written reports on all activity Assist in other areas of the department with tasks and duties when needed Consistently practice safe work habits including but not limited to the use of personal protective equipment, lifting, driving, and reporting of unsafe situations Consistently demonstrates courteous and professional behavior in all work aspects with all team members and guests Work as part of a team to increase productivity while providing excellent guest service Provide excellent guest service to guests and employees Maintain a professional appearance that meets SEA grooming standards Qualifications Must be at least 19 years old Must have at least a high school diploma or equivalent Two (2) years of industry experience dealing with retail sales loss prevention Strong investigative skills related to shoplifter apprehensions Must be able to verify their loss prevention experience Must have a valid driver's license and be able to obtain a SEA driver's license Must have or become CPR, AED and First Aid certified Must have a working knowledge of the English language with excellent verbal and written communication skills Must possess basic computer/Windows software knowledge Must be able to write comprehensive and accurate reports based on observations and interviews Effectively manage conflict both verbal and physical Must pass background screening and relevant written security exams Must be able to multitask while maintaining a positive attitude to ensure excellent guest service Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines Compensation and Benefits Compensation: $20.00 per hour Paid Time Off Complimentary Park Tickets and Passes Park Discounts on Food and Merchandise Medical, Dental, and Vision Insurance 401K Retirement plan Voluntary Insurance Life Insurance Disability Benefits Tuition Reimbursement Dependent and Health Care Flexible Spending Accounts Employee Assistance Program Legal Assistance Plan EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS. #J-18808-Ljbffr