Client Service Representative / Veterinary Receptionist

Client Service RepresentativeDesert Tails Animal Clinic is seeking a Client Service Representative to join our team! In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, and exotic pets alike. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients and their pets are treated like family.Schedule and compensation:Compensation: $21 - 24 per hour, for each hour workedThis is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Alternating SaturdaysFull-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:2+ years of experience in a customer service, or veterinary reception rolePrevious veterinary receptionist or healthcare-related front-desk experience requiredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Avimark, preferredStrong verbal and written communication skillsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Desert Tails Animal Clinic?Desert Tails Animal Clinic is a 3-doctor small-animal practice with 2 credentialed technicians caring for dogs and cats. The hospital has 3 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, and laser therapy. Case exposure is primarily general practice, with spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice has a relaxed, 'country doctor' feel, making it a fit for someone who enjoys a close-knit environment and broad GP medicine. Located in Scottsdale, the hospital offers access to hiking, dining, shopping, arts, resorts, and the beauty of the Sonoran Desert.