Solution Architect - Client Success

Role Overview

As a Solution Architect on our Client Success team, you will be a senior technical leader responsible for architecting complex solutions across software, data, cloud, and AI/ML domains. You will serve as the bridge between business vision and technical execution, collaborating closely with engagement leaders, client stakeholders, and engineering teams to deliver high-impact technology initiatives that drive business outcomes and support account growth.

This role demands deep technical expertise, strong domain knowledge on select industry or business function, a strategic mindset, and the ability to influence senior stakeholders. You will define scalable architectures, lead engineering strategy, and guide cross-functional teams through implementation-all while staying hands-on enough to inspire technical credibility.

At our core, we are entrepreneurs driven by an innovative spirit. This means embracing challenges, taking ownership of emerging needs, and proactively engaging with accounts, clients, partners, and opportunities that drive client success and account growth. We value individuals who transcend traditional role boundaries, operate with initiative and vision, and employ technology as a lever for long-term business impact.

Key Responsibilities

Architecture & Engineering Leadership

• Design and drive end-to-end solution architectures that balance business needs, technology capabilities, and long-term maintainability.
• Define reference architectures, patterns, and best practices for software engineering, data pipelines, and cloud platforms.
• Serve as a technical leader across engagements, guiding engineers, architects, and cross-functional delivery teams.
• Make build vs. buy recommendations and evaluate third-party tools and platforms.

Client Engagement & Strategy

• Act as the senior technical advisor to client stakeholders, translating their business objectives into actionable technology roadmaps.
• Partner with engagement leaders to shape scope, define delivery models, and mitigate technical risks while identifying opportunities to expand our value and contribute to account growth.
• Evangelize emerging technologies (e.g., GenAI, cloud-native platforms, AI/ML) and drive adoption based on real business value.
• Educate both client stakeholders and internal engineering teams on the business value behind technology decisions and architectural choices.
• Articulate architectural vision and complex ideas across a range of audiences, from executive stakeholders to hands-on engineers.
• Collaborate with colleagues to uncover adjacent business needs, influence follow-on work, and contribute to long-term revenue generation.

Delivery & Execution Excellence

• Provide architectural oversight throughout the delivery lifecycle, ensuring alignment with client goals and best practices.
• Conduct design reviews, code assessments, and performance tuning for critical systems.
• Ensure security, scalability, and reliability are embedded across all implementations.
• Support estimation, resourcing, and planning to ensure technical feasibility and on-time delivery.
• Create and communicate actionable implementation playbooks to position teams for success and long-term sustainability.

Practice Development & Firm Contribution

• Mentor other team members, contributing to a strong engineering culture and talent development.
• Play a leadership role in shaping Elixirr's technology offerings and go-to-market strategy and growth opportunities within strategic accounts.
• Lead or contribute to internal programs such as community forums, reusable asset creation, innovation labs, and GenAI enablement.
• Champion career development by guiding engineers through ambiguous or high-stakes situations, turning challenges into growth opportunities.
• Lead with a teaching mindset that empowers others to take ownership, experiment, and develop mastery.

Reporting Structure

• On Engagements: Partners with the Client Success Lead or Head and reports to the Partner on the account to ensure cohesive delivery and strategic alignment.
• Career Growth & Mentorship: Supported by a Partner Coach and senior tech leaders for continuous growth, feedback, and advocacy.

Key Objectives & Success Factors

Success in this role is measured by:

• Technical delivery quality and billable utilization.
• Client satisfaction and perception as a trusted advisor.
• Growth of accounts and influence on technical strategy and strategic direction.
• Contributions to practice innovation and talent development.
• Establish trust through consistent value, clear insight, and dependable follow-through across internal teams and client-facing work.

Qualifications & Skills

Required Qualifications

• 8+ years of experience in software engineering, data architecture, or cloud-native solution design.
• Proven track record designing and delivering large-scale, high-complexity technology systems.
• Experience working across cloud platforms (AWS, Azure, GCP), distributed systems, microservices, APIs, and modern DevOps practices.
• Ability to influence technical and business stakeholders up to the C-level.
• Strong collaboration skills and experience partnering with engagement/relationship leaders, product owners, and delivery teams.
• Familiarity with agile methodologies, enterprise architecture frameworks, and modern software development lifecycles.

Preferred Qualifications

• Experience leading digital transformation initiatives or enterprise modernization programs.
• Depth in AI/ML systems, cloud data platforms, or event-driven architectures.
• Prior consulting experience or similar client-facing technical leadership roles.
• Experience guiding teams in regulated industries (e.g., financial services, healthcare, or public sector).

Career Growth & Progression

The Technology Champ Track is designed for seasoned technologists who want to lead at the intersection of innovation, engineering excellence, and client success. Career progression includes:

Solution Architect Distinguished Architect Technology Fellow

Each step increases architectural scope, thought leadership, and cross-engagement influence, while staying close to the technical edge.