Housekeeping Coordinator

Housekeeping Coordinator

The Housekeeping Coordinator is responsible to provide administrative support for the Housekeeping department; including creating and designating work assignments, computer input, filing, tracing, answering telephones, printing reports, and maintaining departmental records/logs. All work performed is in accordance to standards and procedures of the housekeeping departmental as set forth by Forbes, AAA, Preferred Hotels and Chatham Bars Inn.

Responsibilities:

• Creating work assignments for Engineering, Room, House and Lobby Attendants through the KnowCross System, Dispatching guest requested items
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards including the inspection of guest rooms.
• Administer equipment maintenance programs such as vehicle, vacuum, cell phone, crib and rollaway beds to ensure items are well maintained.
• Answer guest calls, anticipate guests' needs, respond promptly and ensure follow up
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of all guest room layouts, bed types, decor, appointments, locations, numbers/names.
• Update a current and updated room status report, communicating waitlisted items with the Front Office and Housekeeping Supervisors
• Monitor and track status of out-of-order rooms; update accordingly.
• Administer Lost & Found, Keys and Phones

Qualifications:

• Prioritize, Organize and Follow Up
• Can work well independently as well as in a team setting
• Follow direction thoroughly
• Understand guest's service needs
• Work with Minimal Supervision
• Computer Skills including Outlook, Excel, Internet Explorer
• Able to meet deadlines
• Able to lift up to 50 lbs
• Being flexible and motivated

Compensation: $22.00 / hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.