General Manager

Company Description Coastal Franchising LLC owns and operates over 130 locations across North Carolina, South Carolina, and Virginia, offering broad growth and career opportunities within a multi-unit organization. The company is committed to delivering a top-notch service experience for guests while creating a supportive, performance-driven environment for employees. Coastal Franchising values strong community relationships and strives to be a positive presence in the areas it serves. Team members are encouraged to contribute ideas, take initiative, and help shape the future of the business as it continues to expand. Role Description The General Manager is a full-time, on-site role located in Summerville, SC, responsible for overseeing daily operations and ensuring an exceptional guest experience. This role includes leading and coaching team members, managing staffing and scheduling, and maintaining high standards for service, cleanliness, and safety. The General Manager monitors financial performance, including revenue, costs, and profitability, and implements initiatives to meet or exceed operational goals. Day-to-day responsibilities involve resolving guest issues, ensuring compliance with company policies and procedures, and coordinating with district and corporate leadership on reporting, training, and execution of brand standards. The General Manager also drives local store marketing, supports community engagement activities, and fosters a culture of accountability, respect, and continuous improvement. Qualifications Proven leadership and team management skills, including experience supervising staff, delegating responsibilities, and coaching for performance. Operational management skills such as scheduling, inventory control, and workflow organization to maintain efficient and consistent store operations. Financial acumen including basic budgeting, P&L review, and cost control to support revenue growth and profitability. Strong communication and interpersonal skills to interact effectively with guests, team members, and company leaders. Problem-solving and decision-making skills to handle issues calmly, prioritize tasks, and implement practical solutions. Customer service skills and a hospitality mindset, with a focus on creating a welcoming and responsive guest experience. Ability to work on-site full time in Summerville, SC, with flexibility for evenings, weekends, and holidays as business needs require. Previous management experience in retail, restaurants, or franchised operations is strongly preferred; multi-unit experience is a plus. High school diploma or equivalent required; additional education in business, management, or a related field is beneficial. Basic computer skills, including familiarity with point-of-sale systems and standard office software. #J-18808-Ljbffr