Customer Service Associate

Remote Customer Service Representative Our client in Bala-Cynwyd is seeking a Remote Customer Service Representative to join their team! Details for Remote Customer Service Representative: Monday-Friday, 8am-5pm Pay rate: $18/HR Fully remote Weekly pay Healthcare benefits after 30 days! Description for Remote Customer Service Representative: Demonstrate a high level of responsiveness and provide our policy holders with a superior level of customer service Assist existing customers with payments, policy changes, first notice of loss, cancellations, etc. Obtain necessary documentation quickly and efficiently Thoroughly document all interactions high-volume data entry Maintain and manage consistent follow-up processes Escalate complex requests to licensed CSRs or underwriters for additional assistance or reassignment Requirements for Remote Customer Service Representative: High school diploma or equivalent Prior call-center customer service experience required Excellent verbal and written communication skills Proficiency with Microsoft applications Ability to work in a fast-paced environment and multi-task effectively Strong ability to work independently as part of a virtual team MUST have reliable high-speed internet