Manager- Vail Tune Center- Rental/Retail Ops

Job Description

Job Description

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary: 

Lead the day-to-day operations of a high-volume ski and snowboard tuning center, overseeing a team responsible for delivering consistent, high-quality service to rental and retail locations throughout the resort. This role combines people leadership, technical expertise, logistics, safety, and operational execution, including oversight of the daily transportation network that moves skis and snowboards between resort locations and the tune shop.

Job Specifications:

• Starting Wage: $58,298.00 - $71,664.00 + annual bonus
• Employment Type: Year Round (10-month) 
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes

Job Responsibilities:

• Lead the daily operation of the tune shop, ensuring customer and rental skis and snowboards are serviced according to established quality, safety, and production standards.
• Maintain a high standard of ski and snowboard tuning and help protect the company's reputation for quality and consistency.
• Recruit, hire, train, coach, schedule, and develop a high-performing tuning center and equipment delivery team.
• Provide hands-on leadership during high-volume periods, helping the team prioritize workload and respond to changing operational needs.
• Partner effectively with third-party technicians (Wintersteiger) and employees to support equipment performance, maintenance, and shop operations.
• Coordinate the timely and accurate movement of skis and snowboards between resort locations and the tune shop using company-provided vehicles.
• Manage daily workflow and production priorities to ensure equipment is completed and returned to stores within established timelines.
• Maintain tune shop machinery, tools, supplies, and work areas to support safe and efficient operations.
• Order and maintain appropriate inventory levels of tune shop supplies and operational materials.
• Adhere to and enforce all company safety procedures, equipment operating standards, and workplace policies.
• Role model company values, policies, and service expectations while holding the team accountable to established standards.
• Conduct regular performance conversations, provide coaching and feedback, and support the ongoing development of employees.
• Complete required company documentation, administrative responsibilities, and operational reporting accurately and on time.
• Identify operational challenges and opportunities for improvement and communicate recommendations to the Area Manager.
• Remain current on ski and snowboard tuning techniques, equipment, products, and relevant industry trends.
• Build strong working relationships with store teams and operational partners to ensure the tune shop effectively supports the broader resort rental and retail operation.
• Demonstrate flexibility, urgency, and sound decision-making in a fast-paced environment with changing daily priorities.
• Perform other duties as assigned.

 

Job Requirements: 

• Minimum of 3 years of team leadership or management experience.
• Minimum of 1 year of ski/snowboard rental, retail, or related operations management experience.
• Minimum of 3 years of ski and/or snowboard tuning experience or equivalent technical background.
• Strong working knowledge of ski and snowboard tuning processes, equipment, machinery, and quality standards.
• Valid driver's license and ability to successfully complete required Motor Vehicle Record (MVR) check and company-provided commercial driver certification.
• Ability and confidence to operate company vehicles in mountain environments, including adverse winter weather, tight alleys, loading areas, and high-pedestrian locations.
• Strong leadership skills with the ability to train, coach, motivate, and hold employees accountable.
• Strong organizational and operational skills with the ability to prioritize multiple competing demands.
• Ability to remain calm, adaptable, and solutions-oriented during high-volume and time-sensitive periods.
• Availability to work nights, weekends, holidays, and peak winter periods as required by the business.
• High school diploma or equivalent.
• Proficiency with Microsoft Office applications.
• Familiarity with ski rental, retail, inventory, or point-of-sale systems preferred.
• Ability to communicate effectively with employees, operational partners, and guests in spoken and written English.
• Strong written and verbal communication skills.
• Commitment to teamwork, workplace safety, operational excellence, and exceptional guest service.

 

The expected pay range is $58,298.00 - $71,664.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 516926
Reference Date: 08/28/2026 
Job Code Function: Retail Ops